Manager-Active Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

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VIL is an equal opportunity employer committed to diversifying its workforce.

Working knowledge on HUAWEI Voice Core nodes, NOKIA ATCA GCS and ORACLE SBCs to handle following responsibilities:-

Role

TM – Long Distance Operations

Job Level/ Designation

M1 – Manager/ Sr. Manager

Function / Department

COG / Central Field Ops

Location

Mumbai

Job Purpose

Operations of ILD and NLD Network. CARE & Vendor Management with SME and TAC Level 1 support. New Feature, Parameter Testing, LD and Enterprises Voice Network Build, Integration, Network optimization and project management support to planning.

Execution of planned activity, database expansion, version and patch upgradation in LD and Enterprises voice network. Implementation of network security hardening in ILD, NLD, & Fix line VOIP Network. Spare Management to ensure 100% availability.

Key Result Areas/Accountabilities

Operations and optimization of ILD & NLD Network

- Solution finalization & UAT of New Nodes

- Pilot Version / Patch upgradation of LD Core Nodes. Post-handover the change management, responsible for program management.

- Pilot upgradation and Program management for upgradation of LD MGWs.

- Audits corrections, feature activation and verification, Tuple expansion, Changes in the LD network etc.

- Fault Management and CARE issues of LD nodes.

- Deletion and coordination with circles on EOS MGW / Soft Switch.

- Verify UAT Test cases, be part of troubleshooting, logs verification, troubleshooting in peer node connectivity, test no routing, RA Testing coordination and support, Go-live readiness.

- Verify all documents related to new project - HLD, LLD, PID, SW release, operational guides etc.

- Preparing ad-hoc reports, give inputs for various review, give inputs to COG on asked DATA from various nodes

TAC / CARE support to ILD & NLD Network

- LD & Enterprise network CARE & Vendor Management with TAC Level 1 support.

- New Feature & Parameter Testing LD Network Build / Integration /Network optimization.

- Annual TERM audit, Periphery audit and corrective actions.

- Pilot Version upgradation & Patch upgradation of ILD, NLD & SBC nodes.

- Database capacity expansion of LD and Enterprises voice nodes.

- Provide SME support and arrange OEM TAC teams for resolution of NGN critical Issues.

- LD and Enterprises Voice Network Build, Integration, Network optimization and project management support to planning.

LD and Enterprises Spares Management

- Inter Circle Spare movement from one circle to other as per spare distribution plan - Request raising, follow up with SCM, VISSL team etc, ensure proper packing, photo capturing

- Coordination with OEM for R&R of faulty hardware in agreed SLAs. Follow up with Logistic, record updating, tracking till HW returns

Core Competencies, Knowledge, Experience

- In-depth understanding and hands on working experience on multivendor and multi operator environment.

- Clear understanding of all types of call flows, Routing aspects and Report analysis.

- Trace analysis and troubleshooting skills including knowledge of protocols like ISUP& SIP

- Should be Good team member and should have good communication skills.

- Analytical, Reasoning and logical thinking skills

- Positive Attitude towards problem solving, learning new things, adopt changes.

Must have technical / professional qualifications

- BE/B Tech (Electronics and Telecommunications) with 3 - 5 years of relevant experience.

- CCNA certification, Cloud Certification (will be a plus),

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership