About this role
Description
Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Over 2 million sellers in 14 countries (and growing) list their products for sale on Amazon and thereby contribute to the success of Amazon. Amazon is growing worldwide and Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices. These Sellers offer hundreds of millions of unique items, providing a broad and diverse inventory of products from Books, Electronics, Apparel, Consumables and beyond.
Our team, through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon. This team is made up of people like you. People who are: a) Entrepreneurial – we build solutions for Buyers and Sellers, regardless of size, b) Innovative – our problem space evolves every day due to scale, new categories, and new geographies. There is no playbook, so innovation and creativity are a must, c) Passionate – Everyone’s an owner at Amazon, and our team is no exception. We are passionate about our customers, both Sellers, and Buyers.
Key job responsibilities
Establish SOPs, process controls, recommend revisions and ensure alignment with business goals
· Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams
· Perform data analysis on trends observed and recommend solutions to the product and BD teams
· Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
· Perform high level failure (error) investigations which may be either operational or business specific in nature
· Establishes key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format
· Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change
· Demonstrates the ability to dive deep into a problem, performs ‘root cause analysis,’ and identifies constraints to recommend a solution
· Interacts with multiple stakeholders to communicate on gaps identified/metrics information and project reviews
Basic Qualifications
- Minimum 1 year of experience displaying high ownership, ability to dive deep and deliver results through projects, contributions to program level goals etc.
- Minimum 1 year of experience managing a team directly or indirectly (coaching underperformance, mentorship, training new hires etc.)
- Experience leading initiatives and/or managing operational metrics at program or org level
- Excellent verbal and written communication skills
- Experience managing multiple stakeholders and collaborating with partner teams (Ops, product, policy etc.)
- Knowledge of Quality auditing methodology and tools
- Proficiency in Excel (Pivots, VLOOKUP etc.)
- Excellent analytical thinking, problem solving skills and proven ability of managing multiple competing priorities
Preferred Qualifications
- Experience in seller facing risk functions (SEPO, SPR etc.).
- Experience managing multiple programs and driving high level process improvement initiatives
- Knowledge of Lean principles or DMAIC methodology will be an added advantage
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.