About this role
- Provide accurate, timely quotations and follow up opportunities to maximise spare parts sales.
- Process and coordinate customer orders efficiently, working with procurement and project teams to meet delivery deadlines.
- Maintain clear communication with customers, responding promptly to enquiries and advising of any delays.
- Keep ERP and CRM records accurate and up to date, ensuring reliable order tracking and reporting.
- Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
- Support timely invoicing and follow up customer payments with the finance team.
- Improve spare parts procedures to reduce delays, minimise errors and strengthen departmental efficiency.
Essential qualifications and experience
- Experience in spare parts coordination, sales administration, order processing or a similar customer service role.
- Working knowledge of ERP systems, such as Oracle or SAP, and customer relationship management (CRM) systems.
- Proficiency in Microsoft Excel, Word and Outlook, including preparing reports and analysing sales data.
- Strong written and spoken English, with good organisational and customer communication skills.
Desirable qualifications
- A relevant qualification or apprenticeship in business administration, engineering, supply chain or a related discipline.
- An HNC, HND or degree in a relevant subject would be advantageous but is not essential.
- Experience within an engineering, manufacturing or industrial equipment environment.