Manager - Forwarding Master Data Management - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

Ownership of Global Master Data Management

Designation: Manager-Master Data Management-Freight Forwarding

Base Location: Navi Mumbai

Reporting to: Deputy General Manager-Finance-Freight Forwarding

Key Role Responsibilities:

- Lead Data Governance initiatives globally, acting as the single point of contact for all Master Data Management activities centralized in GSC.
- Lead and manage a team of 30–40 members operating in a 24/5 environment, ensuring effective workload distribution and service delivery.
- Own end‑to‑end MDM operations, ensuring data accuracy, SLA adherence, and timely execution of all master data activities.
- Lead new country migrations into the GSC in line with 4the Target Operating Model (TOM).
- Enforce and champion Data Governance standards across regions, ensuring consistency, compliance, and adherence to global guidelines.
- Establish structured monitoring mechanisms (dashboards, trackers, reports) to ensure data quality, completeness, and timeliness in line with SOPs and compliance requirements.
- Hold regular reviews with stakeholders and internal teams to ensure high-quality service delivery and continuous alignment.
- Manage structural master data changes and new requirements to ensure data remains accurate, fit for purpose, and aligned with business needs.
- Identify, assess, and proactively mitigate risks related to data accuracy, duplication, and integrity.
- Handle and resolve escalations through root cause analysis and implement corrective and preventive actions to avoid recurrence.
- Strengthen internal controls to ensure data integrity, audit readiness, and compliance with company policies and regulatory requirements.
- Act as the primary point of contact between the MDM team and business stakeholders, ensuring effective communication and collaboration.
- Collaborate with business data owners to drive data consistency, standardization, and overall data quality.
- Understand regional data environments, document existing processes, and identify global standardization opportunities.
- Drive continuous process improvements by identifying inefficiencies and implementing automation, digitization, and standardization initiatives.
- Lead and contribute to global projects to transition new scope to GSC and streamline master data processes across the organization.
- Guide project teams on data-related requirements and ensure alignment with governance frameworks.
- Consolidate and communicate data-related activities, updates, and performance metrics across regions.

Skills & Competencies:

- Experience in managing End to End master data management including supplier master, customer master, item master etc.
- Strong understanding of business objectives and data usage within their region within Logistics business.
- Passion for problem-solving and tenacity to resolve challenging data questions.
- Strong conviction, open to consider alternative points of views.
- Strong change agent; effective communicator, well respected by peers & subordinates.
- Able to guide the analysis and discussion of issues facing the MDM Team.
- Demonstrated ability to influence and drive change across large organizations
- Excellent communication and interpersonal skills.
- Ability to deal with high levels of ambiguity.
- Experience and competence in leading, influencing, coaching, and mentoring others.
- Experience and comfort in leading when not necessarily a subject matter expert.
- Self-starter and self-motivated requiring little support from others
- Excellent communication skills & engagement with senior stakeholders
- Open to work in rotating Shifts.
- Prior team handling experience

Education & Qualifications:

- Postgraduate in any discipline.
- 3-5 years’ experience in Logistics industry with a minimum of 12+ years of Master Data Management.
- Proficiency with MS Office applications.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.