About this role

About the Job

The Area Workplace Services (WPS) is responsible for design, delivery and operations of all workplace services within Allianz Group. This includes collaboration solutions, enterprise mobility services, notebooks, desktops, virtual clients, desktop file service, printers, service desk and field service.

At Workplace Services we are currently searching for a Senior Site Reliability Engineer (SRE) to join our team. As a Senior SRE, you will be at the forefront of ensuring the reliability, efficiency, and scalability of our Workplace Services products. You will operate with maximum autonomy, leveraging your deep technical expertise to solve complex issues, automate processes, and enhance system performance. This position offers the opportunity to work with strategic partners, vendors, and cross-functional teams to deliver exceptional service and value to our customers.

What you do

- Ensure the stability and high service quality of WPS products by implementing robust monitoring and management practices. Regularly assess system performance and identify areas for improvement to meet business and customer expectations. Actively debug and resolve complex technical issues, collaborating with other infrastructure departments. Foster a proactive approach to problem-solving, aiming to prevent issues before they arise.
- Design and implement comprehensive monitoring strategies for WPS products, utilizing cutting-edge tools and technologies. Analyze monitoring data to anticipate potential disruptions and take preemptive action.
- Lead efforts to continuously improve WPS products by identifying opportunities for innovation and process optimization. Drive the adoption of best practices and emerging technologies to enhance product performance and reliability.
- Build and maintain strong relationships with strategic partners and vendors to align on best practices and optimize service delivery. Collaborate on joint initiatives to enhance product offerings and customer satisfaction.
- Work closely with WPS automation teams to design and implement automated solutions that streamline operations and reduce manual intervention. Champion the use of automation to improve efficiency and reliability across systems.
- Create and review detailed documentation related to architecture, solutions, and processes to ensure clarity and accessibility. Facilitate knowledge transfer to Operations teams, empowering them with the skills and information needed for effective system management.
- Lead technical calls and discussions to facilitate solution finding and troubleshooting efforts. Utilize excellent troubleshooting skills to resolve issues swiftly and effectively. Architect and build sophisticated custom tools and applications to enhance monitoring, diagnostics, incident response capabilities, and operational efficiency across the organization.

What you bring

- University degree in computer science or comparable hands-on experience, with 7+ years of experience in Site Reliability Engineering, DevOps, or infrastructure engineering roles.
- Expertise in monitoring and alerting solutions (Grafana, Prometheus) including dashboard design and data visualization. In-depth experience with Windows environments, Active Directory, Azure AD/Entra ID, and Azure cloud services
- Hands-on experience with Citrix DaaS/CVAD, Microsoft Intune, and endpoint management platforms. Advanced PowerShell and Python skills for automation and custom tool development.
- Proven capability developing web-based tools, remote diagnostics, and automation solutions integrating multiple data sources. Exceptional troubleshooting and diagnostic skills across complex technology stacks.
- Strong team spirit with customer-centric approach. Proficiency in agile working methods and the ability to work independently with maximum autonomy.
- Collaborative mindset and cross-functional relationship building with a continuous learning mindset.
- Fluent in English (written and spoken)
- Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology .

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.