About this role
Role Description
- Package and distribute of Packages and Security Patches/Hotfixes via JAMF Pro
- Prepare and deliver JAMF Pro SLA and saturation reports for internal management.
- Maintain and improve documentation relating to the JSS administration processes and procedures
- Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server
- Configures Extension Attributes to dynamically administer managed devices
- Creates Scripts used within JAMF Pro that is used for deployment
- Configure JAMF Pro Policies to be advertised to users and for security patch deployments
- Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools.
- Applies understanding and knowledge of information systems products and services to assist users.
- Install software and follow ETLA guidelines in place.
- Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues.
- Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
- Demonstrate commitment to high quality customer service.
- Follow ITIL procedures for incident and request fulfillment management.
- Perform duties and task as per assigned.
Role Requirements
- Must be amenable to a rotating schedule, including graveyard shifts, and a hybrid work setup based in the Mall of Asia Business Complex.
- 5+ years of hands-on experience in managing and supporting Mac OS X versions 11 – 15.7
- Must be knowledgeable with current Apple hardware (iMacs, Mac Pro, Mac Mini, MacBook, MacBook Pro, Apple TV, iPods, etc.) and/or any popular Mac software.
- Demonstrated ability to secure Mac configuration.
- Extensive experience in integrating Mac into a Windows Active Directory environment.
- Extensive experience in imaging and thin-provision Mac Systems.
- Extensive knowledge and experience using JAMF Pro, JAMF Pro Cloud and any Mac Deployment Tools
- Extensive Mac application packaging experience.
- Advance experience working with programming languages such as bash and python is a plus
- Advance knowledge in securing Mac OS X using File Vault 2 tool.
- Knowledge and experience utilizing a ticket tracking system such as Service-Now or any equivalent ticket tracking system.
- Able to work evenings or weekends as per needed basis.
- Knowledgeable using virtual application such as VMWare Fusion or any equivalent virtual application tool.
- Basic Apple Certification is strongly preferred.
- JAMF certification is a plus.