About this role
About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
Job Objective
Drive business performance, strategic decision-making, and operational excellence across the hotel portfolio through financial analysis, performance management, forecasting, investment evaluation, business intelligence, and digital transformation initiatives. Partner with senior leadership, hotel operations teams, finance, revenue management, and development stakeholders to provide actionable insights that support revenue growth, profitability enhancement, and long-term business objectives.
Essential Job Tasks
1. Stakeholder Engagement:
• Collaborate with business functions such as Revenue, Sales, Marketing, Loyalty, Purchase, Finance, Operations, and HR to understand their data and analytics needs.
• Identify opportunities for AI-driven solutions to enhance decision-making, operational efficiency, and business outcomes.
2. Requirement Analysis & Documentation:
• Conduct in-depth requirement gathering sessions with stakeholders.
• Prepare comprehensive Business Requirement Documents (BRDs), clearly outlining the impact of proposed solutions in terms of cost, revenue, or time savings.
3. Collaboration with Development Teams:
• Translate business requirements into actionable specifications for developers.
• Serve as a liaison between business users and technical teams to ensure alignment.
4. Solution Testing & Deployment:
• Validate the outputs generated by developers to ensure they meet business requirements.
• Coordinate testing, rollout, and adoption of these solutions.
5. Training & Adoption:
• Conduct training sessions for business users to facilitate seamless adoption of new tools and systems.
• Provide ongoing support to stakeholders in leveraging Data Analytics, Dashboards & AI solutions effectively.
6. Performance Measurement:
• Track the performance and impact of solutions post-implementation.
• Provide regular feedback and suggest iterative improvements.
Required Qualifications
• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field. A Master’s degree is a plus.
• Experience in business analysis, preferably in data analytics or AI-focused roles. Exposure to the hospitality industry or service sector is an advantage.
• Strong understanding of business processes in Sales, Marketing, Loyalty, Purchase, Finance, Operations, and HR.
Work Experience
2 - 4 Years of Experience
Languages Needed in Position
Strong command of written amd spoken English.
Key Interfaces- External
Partners
Key Interfaces- Internal
Revenue, Sales, Marketing, Loyalty, Finance, Operations, New Business, F & B, Brand Custodian, HR, ExCom
Behavioural Competencies
Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness
## Equal Opportunities Employment at IHCL
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.