Transportation Operation Assistant Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabMart is Grab's on-demand daily essentials and grocery delivery service. We bring products from multiple stores to our customers' doorsteps. As part of Grab's ecosystem, we focus on speed, convenience, and reliability for millions of customers across Indonesia.

Get to Know the Role

You will lead middle-mile transportation operations across GrabMart Indonesia, ensuring reliable, efficient, and cost-effective movement of inventory between suppliers, warehouses, dark stores. Your primary goal is to maintain high service levels, fleet and carrier productivity, shipment visibility, and safe execution while improving network performance. This role is critical for scaling GrabMart in Indonesia.

You will report to the Manager. You will based onsite. You may be require regular travel to operating sites, hubs, and partner facilities.

The Critical Tasks You Will Perform

- You will manage and improve end-to-end middle-mile movements, including linehaul, inter-hub transfers, replenishment routes, cross-docking, and scheduled store deliveries.
- You will manage daily transport execution: route planning, dispatch, vehicle and capacity allocation, cut-off adherence, delivery tracking, exception management, and proof-of-delivery reconciliation.
- You will manage third-party logistics partners, transport vendors, and drivers against agreed service, cost, safety, and compliance standards; lead performance reviews and corrective actions.
- You will define and monitor key operational metrics such as on-time departure and arrival, fill rate, utilization, cost per trip, shipment accuracy, damages, cancellations, and failed deliveries, using root-cause analysis to drive improvements.
- You will build operating standards, SOPs, control-tower routines, and escalation mechanisms that improve shipment visibility and protect product quality across the network.
- You will partner closely with warehouse, inventory, commercial, finance teams to align demand, capacity, schedules, and peak plans.
- You will lead incident and contingency management for delays, capacity shortfalls, weather or road disruptions, damages, and other operational risks, ensuring communication and recovery plans.
- You will coach operations teams and vendor supervisors, promote a safety culture, and implement-improvement projects across middle-mile operations.

Qualifications

What Essential Skills You Will Need

- 5+ years of experience in middle-mile, transportation, logistics, distribution, or supply chain operations within e-commerce, retail, FMCG, or a related sector.
- Proven expertise managing end-to-end transport execution, including linehaul or inter-hub transfers, route planning, dispatch, carrier management, and delivery exceptions.
- Demonstrated experience managing 3PLs or transport vendors, operational requirements, and driving partner performance through structured reviews and action plans.
- Experience with transport management systems (TMS), fleet or dispatch tools, GPS tracking, warehouse systems, and data dashboards.
- Strong stakeholder-management, with the ability to coordinate across warehouses, stores, carriers, and regional teams.
- Improve cost analysis logistics and optimization routing method.
- Fluency in Bahasa Indonesia and English.
- Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business, or a related field.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.