Senior Systems Integration Analyst

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The Systems Integration Analyst is responsible for delivering end-to-end EDI and B2B integration solutions for clients within the OpenText Managed Services environment. As an individual contributor, you will act as the primary liaison for client implementation requests, translating business requirements into technical solutions by configuring trading partners, document mappings, and connectivity protocols. You will develop and maintain EDI maps, technical specifications, and integration workflows; perform deployments across testing and production environments; and ensure successful data exchange via protocols such as AS2, SFTP, FTP, and HTTP. By combining technical expertise, analytical problem-solving, and a client-focused approach, you will contribute to the successful delivery of client integration projects and ongoing operational excellence.

WHAT THE ROLE OFFERS

- Collaborate directly with clients to understand their EDI and integration requirements and transform business needs into technical solutions.
- Analyze data flows, interfaces, and integration requirements to support successful onboarding and implementation projects.
- Configure Trading Partners and EDI maps within OpenText Managed Services platforms to deliver high-quality solutions that meet client expectations.
- Support the enhancement and maintenance of existing integrations to drive operational efficiency and business continuity.
- Leverage industry standards and best practices to design, develop, and optimize EDI mapping solutions.
- Perform end-to-end testing, validation, and quality assurance to ensure successful implementation
- Investigate complex technical issues, conduct root cause analysis, and implement corrective actions to resolve client-reported defects and integration challenges.
- Engage with clients, project teams, and stakeholders to provide timely updates, manage expectations, and contribute to successful project delivery.

WHAT YOU NEED TO SUCCEED

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Foundational to intermediate programming experience in languages such as Java, JavaScript, C#, C++, Perl, or comparable technologies.
- A client-first mindset with a strong commitment to service excellence and delivering positive business outcomes.
- Exceptional analytical thinking and troubleshooting skills, with the ability to solve complex technical problems through structured and data-driven approaches.
- Strong communication and collaboration skills, enabling you to work effectively with colleagues, stakeholders, and clients across different teams and geographies.
- The ability to thrive in a dynamic, high-volume environment while successfully balancing competing priorities and deadlines.
- Self-motivated, adaptable, and capable of working independently while maintaining accountability for results.
- Flexibility to provide after-hours and weekend support as part of an on-call rotation.
- Availability to work across global shifts, predominantly EMEA and US schedules, and able to work 5-day onsite.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.