Senior Account Manager

About The Delta Group

We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

We operate across 4 manufacturing sites in the UK, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients’ strategic goals.

For more information about the Delta Group, please visit: https://thedeltagroup.com/

Role Overview

Working with Delta Creative we partner with our brands and retailers/outlets to develop and deliver creative marketing solutions across channels, from campaign concepts and key visuals to design, artworking, animation, digital assets and instore activations.

As a Senior Account Manager within Delta Creative, you will play a key role in managing and developing relationships, delivering high quality creative solutions and ensuring the successful execution of projects across a diverse portfolio of brands and retailers/outlets.

Working collaboratively with creative, design, artwork, animation and wider production teams, you will oversee projects from initial brief through to final delivery, ensuring quality, accuracy, commercial performance and client satisfaction at every stage.

You will act as a trusted day to day partner to clients, proactively identifying opportunities to add value, challenge briefs, improve ways of working and support account growth.

Primary Objectives

· Lead the end-to-end delivery of creative campaigns, brand activations and multi-channel marketing assets, managing timelines, budgets, scope and resources.

· Protect project and account profitability through accurate estimating, forecasting and commercial management.

· Build trusted client partnerships, understanding business objectives, anticipating needs and managing expectations against agreed SLAs and KPIs.

· Coordinate internal teams to deliver a seamless, joined-up creative service.

· Translate client challenges into clear, actionable creative briefs informed by relevant brand, consumer, shopper and market insights.

· Champion efficient ways of working, optimising processes, resources and value delivered to clients.

Key responsibilities

Client Relationships & Account Development

· Act as the day-to-day client contact, leading briefings, status meetings and presentations, providing informed advice and recommendations.

· Develop a strong understanding of clients' businesses, objectives, competitors, brand requirements and approval processes.

· Constructively challenge briefs to refine objectives and identify effective creative solutions.

· Identify opportunities for account growth, additional services and new projects alongside senior account leadership.

Creative & Project Delivery

· Develop comprehensive creative briefs, defining objectives, deliverables, timelines, budgets and key requirements.

· Manage projects through creative development, feedback, approvals and final delivery, ensuring quality and accuracy.

· Collaborate with studio and wider teams to plan resources, manage priorities and resolve challenges.

· Confidently present creative work, communicating the rationale behind proposed solutions.

· Ensure outputs meet brand guidelines, retailer specifications and approval standards, including store visits where beneficial.

Commercial & Financial Accountability

· Prepare and manage accurate estimates, budgets, forecasts and financial reporting in line with agency processes.

· Manage project scope and change requests, clearly communicating cost and timing implications.

· Oversee job administration, POs, account retainers and invoicing, escalating commercial issues where necessary.

· Support the Senior Account Lead with account-level financial planning and commercial decisions.

Team Leadership & Agency Collaboration

· Mentor and support junior account team members, providing guidance and development opportunities.

· Build strong working relationships across account management, studio, production and wider Delta Group functions.

· Support workload planning, delegation and timely escalation of risks.

· Champion consistent processes, continuous improvement and a positive, solution-focused team culture.

Skills, Knowledge and Experience

· Experience in client-facing account management within a creative, integrated or marketing agency, ideally across multiple channels.

· Strong understanding of creative and studio workflows, including design, artwork, animation, digital, brand activation and print production.

· Excellent project management and organisational skills, with the ability to prioritise multiple briefs, meet deadlines and adapt to changing business needs.

· Strong commercial awareness, with experience managing budgets, estimates, scope and project profitability.

· Excellent communication, relationship-building and presentation skills, with the confidence to constructively challenge briefs.

· Strong attention to detail and understanding of brand guidelines, retailer requirements and quality standards. POS and shopper marketing experience is beneficial.

· A positive, proactive team player who collaborates effectively across functions and supports the development of colleagues.

Behaviours

· Proactive ownership – takes accountability, anticipates challenges and drives solutions.

· Collaborative leadership – builds positive relationships and supports others to succeed.

· Commercial mindset – balance client values with agency efficiency and profitability.

· Creative curiosity – seeks new ideas, challenges assumptions and looks for opportunities to innovate.

· Adaptability and resilience – remain calm, constructive and solutions focused under pressure.

· Service excellence – communicates clearly, makes things happen and aims to exceed client expectations.