Hard Rock Hotel - Front Office Agent

At Hard Rock Hotel Malta, we are looking for enthusiastic, professional, and guest-focused individuals to join our Front Office Team as Front Office Agents.

The ideal candidates will have a genuine passion for hospitality and a commitment to delivering exceptional guest experiences in a luxury hotel environment.

Key Responsibilities

- Welcome guests warmly and ensure a professional and efficient check-in and check-out experience.

- Handle guest reservations, enquiries, requests, and complaints in a timely and professional manner.

- Provide accurate information about hotel facilities, services, and local attractions.

- Manage room allocations, guest accounts, payments, and billing transactions.

- Promote hotel services, room upgrades, and upselling opportunities to enhance the guest experience and maximise revenue.

- Maintain accurate guest records and update information within the Property Management System (PMS).

- Coordinate closely with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations.

- Handle telephone calls, emails, and guest correspondence professionally.

- Ensure the reception area is clean, organised, and presented to the highest standards.

- Follow hotel policies, procedures, and brand standards at all times.

- Perform any other duties that may be assigned by management.

Requirements

- Previous experience in a Front Office, Reception, Guest Relations, or similar customer-facing role, preferably within a luxury hotel.

- Excellent customer service and interpersonal skills.

- A professional, friendly, and welcoming personality.

- Excellent command of English; additional languages will be considered an asset.

- Strong communication, organisational, and problem-solving skills.

- Good computer skills and experience using hotel Property Management Systems; knowledge of Opera Cloud will be considered an advantage.

- Ability to handle guest complaints and challenging situations professionally.

- Ability to multitask, work under pressure, and maintain attention to detail.

- A positive attitude and genuine passion for hospitality.

- Ability to work independently and as part of a team.

- Flexibility to work shifts, including nights, weekends, and public holidays.

- Applicants must either be currently residing in Malta or hold a valid EU passport.

What We Offer

- Full-time employment within an established hospitality group.

- A dynamic, supportive, and professional working environment.

- Opportunities for training and career development.

- The opportunity to work within a luxury lifestyle hotel under an internationally recognised brand.

Ready to Rock the Front Desk?

Apply today and become part of the Hard Rock Hotel Malta team!