Branch Manager Facility Solutions - Texas First Rentals

This position directs all activities of a single Facility Solutions location with responsibility for profit and loss. Facility Solutions provides rental, sales, and service of floor care equipment (scrubbers, sweepers, and burnishers), portable cooling, dehumidification, air movement, and air quality equipment to facility maintenance, industrial, commercial, institutional, restoration, and construction customers. In coordination with the District Manager and Sales Manager, establishes sales and profitability goals, manages proper fleet levels and mix, is responsible for the effective leadership of branch employees, and drives a safety-first culture. Plans and establishes systems to control expenses at the branch location. Ensures high operational excellence standards through equipment availability, cleanliness, and reliability, delivered with a white glove customer experience.
The incumbent in this position is expected to model the following practices daily:
- Demonstrate alignment with the company's mission and core business values;
- Collaborate with key internal/external resources;
- Participate in ongoing self-development.

Essential Functions

- Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Manages Facility Solutions branch operations and personnel, including counter, dispatch, delivery, and service functions
- Establishes and maintains standard work, processes, and KPIs for branch operations
- Delivers a white glove customer experience, including scheduled delivery and pickup, equipment setup, and on-site operator orientation and training
- Conducts equipment demonstrations and provides application support for floor care, portable cooling, dehumidification, and air movement solutions
- Drives Sales and Marketing initiatives, market share, and customer retention across facility maintenance, industrial, warehouse and distribution, healthcare, education, retail, restoration, events, and construction customers
- Supports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory
- Partners with existing Texas First Rentals branches and Specialty Divisions to identify cross-sell opportunities and support customers throughout the territory
- Builds recurring revenue through long-term rentals, planned maintenance programs, seasonal programs, and emergency response; supports new and used equipment, parts, and consumables sales opportunities
- Plans and manages fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinates with Fleet on purchasing, transfers, and disposal
- Responsible for the product quality of the branch to include equipment that is cleaned, charged, tested, and Ready-to-Rent, on time deliveries, service response, showroom, etc.
- Oversees service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment
- Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
- Recruits, trains, develops, and retains qualified employees; Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
- Reviews product offering and works with support departments to optimize profitable market share growth and financial performance
- Ensures accurate financial reporting and budget preparation; reports branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on time delivery, and customer retention
- Driven and results oriented; business development and KPIs to meet corporate targets
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned

Knowledge, Skills, and Abilities

- Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental industry
- Working knowledge of commercial floor care equipment (Tennant or comparable), including battery systems, chargers, and preventive maintenance
- Working knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing (BTU/tonnage, CFM, moisture removal) and power requirements
- Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of economic and accounting principles and practices, financial markets, banking, and the analysis and reporting of financial data
- Understanding of facility maintenance, janitorial, and restoration customer operations and their buying decisions
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Exceptional attention to detail
- Coaching/mentoring experience with branch personnel
- Excellent oral and written communication skills
- First-class presentation skills before both small and large groups, including on-site demonstrations and operator training
- Exceptional organizational, time management, and multi-tasking skills
- Ability to work with all levels of personnel within the organization and customer operations
- Ability to understand the implications of new information for both current and future problem-solving and decision-making
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
- Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
- Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
- Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:
- High school diploma or equivalent required; bachelor’s degree in Business Management, Administration, or Construction Management preferred
- Five or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities
- Three or more years of experience in equipment rental, floor care, HVAC, or facility services; branch or profit center management experience preferred
- EPA Section 608 certification and/or OSHA 10/30 preferred
- Proficiency in MS Office, with an emphasis on Excel and Outlook, and the use of computer applications, including rental management software
- Supervisory Responsibilities:
- Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
- Up to 30% travel
- Valid driver’s license with an acceptable driving record
- Ability to meet DOT requirements, including medical certification, when operating company vehicles
Physical Requirements:
- This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, filing cabinets, etc.
- This role frequently communicates with others, must be able to exchange accurate information in these situations
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
- Frequently moves materials or equipment weighing up to 50 lbs.; heavier units are moved using ramps, liftgates, dollies, or team lifts
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
- Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladder
- Be able to safely load, unload, and maneuver equipment throughout the yard, warehouse, and customer facilities
- Ability to safely operate floor scrubbers, sweepers, forklifts, and liftgate-equipped delivery vehicles
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
- Safety training required; PPE required outside of office/parking lot area
Work Environment:
- This job is performed in a professional office environment, shop/warehouse, and at customer facilities
- Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
- The noise level may be loud at times
- Exposure to small quantities of chemicals, including cleaning solutions, battery electrolyte, and refrigerants, as well as high-pressure water and high-speed rotating equipment
- On occasion time spent in confined spaces and high places
- Participates in an after-hours on-call rotation, including nights, weekends, and holidays during peak cooling season and weather or emergency events
- Frequently works at a fast pace with unscheduled interruptions
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.