Site Engagement Lead

🧬 About Sano

Mission: what we do

The patients in the programmes we support often have no approved treatment and no alternatives in clinical development. Getting the right patient into the right trial, at the right moment, is sometimes the only shot they have. We don't say this to add pressure: we say it because it's true, and because the people who do their best work here are the ones who feel that weight and let it sharpen their focus rather than slow them down.

Purpose: why we do it

Sano Genetics helps pharmaceutical companies developing genetically targeted medicines find, engage, and retain the right patients. We work with some of the largest pharma organisations in the world, running precision programmes that compress clinical trial timelines and reduce enrolment risk. Our deals are consultative, science-led, and rarely straightforward; every proposal is shaped around the sponsor's specific programme, patient population, and regulatory landscape.

Vision: where we’re going

Become the world’s best source of patient-in-the-loop genomic and health data for precision medicine development

👉 Curious to dive deeper? Read more about what we do here

Headlines:

- Role - Site Engagement Lead
- Salary - $70,000 to $88,000
- Location - US fully remote in the following states: CA, IL, MA, MO, NJ, NY, NC, PA, TX

As Site Engagement Lead, you will be the primary point of contact between Sano Genetics, the sponsor and/or CRO, and the clinical trial and referring sites. You will shape a strategic site network that supports recruitment across Sano’s portfolio, build lasting relationships with site teams, and run day-to-day site engagement operations.

1. Strategic referring site network

- Define and own Sano’s referring site network strategy, prioritising sites that can support recruitment across multiple programmes and therapeutic areas rather than a single study
- Map and assess potential partner sites (patient populations, disease areas, capacity, research experience) through desk research and market intelligence to build a targeted pipeline
- Segment and tier the network, focusing investment on high-value sites and developing them into long-term recruitment partners
- Work with Project Leads and sponsors to match network sites to new and upcoming programmes and define the Sano referring site offering for each study
- Grow the network as a recruitment channel, tracking its contribution across the portfolio

2. Site relationship building

- Build and maintain trusted, long-term relationships with PIs, study coordinators and other site staff across programmes
- Conduct in-person site visits to strengthen partnerships, understand site workflows and identify barriers to referral
- Represent Sano at investigator meetings and monitor meetings, in person or virtual
- Hold intro calls with prospective sites to present the Sano initiative and establish ongoing collaboration
- Act as the consistent Sano point of contact for each site, so relationships carry over from one programme to the next

3. Site engagement & feedback loop

- Design and run a structured engagement programme that keeps sites active between and across studies (regular check-ins, study updates, newsletters, recognition of top-referring sites)
- Build a robust feedback loop with sites: gather regular input on referral quality, patient experience, materials and the Sano platform, and close the loop by sharing what has changed
- Share performance insights back with sites (referral volumes, patient progress, benchmarks) to maintain motivation and trust
- Feed site insights into study set-up, materials, platform improvements and future programme planning

4. Study set-up: protocol review & patient profiling

- Review study protocols and create recruitment solutions - patient journey mapping, patient profiles and patient profile questionnaires - to accelerate study set-up and launch

5. Site onboarding & training

- Structure training for trial sites onboarding to the Sano platform and for sites receiving referrals from the Sano network
- Set up new sites on the Sano platform once training is complete
- Act as an evangelist for Sano’s HCP flows and functionality (e.g. HCP referral submission, patient eligibility checks and referral status tracking), showing site staff how the platform reduces referral burden and making it their default referral route
- Run demos and refreshers on new HCP-facing functionality, and drive sustained platform utilisation beyond initial onboarding

6. Site engagement materials

- Define site engagement strategies and messaging beyond onboarding — patient flyers, HCP flyers, study guides, doctor-to-colleague letters, posters at sites
- Work with the design team to produce the final format of these materials
- Define processes and best practices for site engagement, which may include direct HCP engagement through Sano-led campaigns (e.g. letter campaigns) but excludes HCP-facing partner channels

7. Site performance & insights

- Monitor and track site performance, keeping site trackers up to date
- Analyse recruitment metrics and site performance, providing dashboards and insights to sites and sponsors to optimise enrolment

8. Patient referral management

- Contact eligible patients through the Sano platform for secondary pre-screening and connect them with sites
- Work with sites and the study Medical Monitor to determine eligibility of patients who meet any exclusion criteria

9. Site operations & logistics

- Coordinate printing and shipment of site materials

10. Compliance & patient-centricity

- Ensure all patient interactions and recruitment activities follow GCP and HIPAA / data privacy standards

11. Study delivery & collaboration

- Attend kick-off meetings (KOMs) and weekly internal and external meetings to provide study updates
- Liaise with the product team and project managers on delivery
- Support Recruitment & Engagement colleagues and complete internal reporting

How you’ll make an impact:

The role has two core responsibilities.

Responsibility 1: Site operations

Site onboarding & management: Design and implement Sano’s onboarding and management process for trial and referring sites

Operational consistency: Establish documented processes and best practices so sites are activated, supported and followed up consistently across studies

Referral performance: Ensure referred patients are contacted by sites within agreed timeframes, with underperforming sites identified and improved

Responsibility 2: Site network build as a recruitment channel

Strategic site network: Build a strategic network of referring sites that supports Sano’s recruitment across multiple programmes, established as a scalable, repeatable recruitment channel

Site relationships: Develop strong, long-term relationships with trial and referring sites, so partner sites return to support new Sano programmes

Engagement & feedback loop: Design and implement a robust site engagement and feedback loop strategy that keeps sites active and feeds site insights into how Sano runs studies

Point-of-care referral strategy: Design and implement Sano’s site-engagement strategy for point-of-care referrals according to the disease landscape

This job is for you if you have:

Scientific & industry background

- Strong scientific background preferred
- Familiarity with medical research and/or the pharmaceutical or biomedical industries strongly preferred

Recruitment & site engagement expertise

- Excellent knowledge and demonstrable experience of patient recruitment and engagement in clinical studies
- Experience building and managing clinical site relationships or site networks (e.g. site engagement, site partnerships, CRA or site management roles)
- Understanding of marketing channels and patient recruitment approaches
- Patient profiling and HCP journey mapping experience
- Confident demonstrating digital tools to HCPs and driving product adoption and utilisation with clinical users
- Familiarity with A/B testing and continuous optimisation of recruitment channels

Strategic & operational

- Ability to think strategically about network development across a portfolio, not only single studies
- Experience designing feedback processes and using data to drive improvements
- Experience with budget management and recruitment funnel development
- Ability to handle multiple priorities simultaneously while balancing stakeholder requests

Interpersonal

- Strong relationship-building, interpersonal and stakeholder management skills across complex projects
- Confident representing the company to investigators and site staff, in person and virtually
- Willingness to travel for site visits and investigator meetings

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don't let our role description hold you back, get applying!

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🔍 Hiring Process

- 📞 Initial screening with Kim Hulse, Director Customer & Patient Success
- 💡 Deep dive panel interview with study delivery team members
- ⭐️ Interview with SVP Product & Delivery

Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. All interviews at Sano take place virtually. Please let us know if we can help make a virtual interview run smoother for you.

🛑 Please note:

We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.

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🌈 Diversity, Equity, Inclusion and Belonging

At Sano, we're committed to creating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at Sano. We strive to embed it not just into our values but throughout our entire culture.