HR Officer

Shape the employee experience and make a real impact across a national organisation

We're looking for an experienced HR Officer to join our People Team and play a key role in supporting managers and colleagues across the business. Reporting to the Head of HR, you'll provide expert HR advice, manage employee relations matters, support organisational change initiatives, and help create a positive, inclusive and high-performing workplace culture.

This is an exciting opportunity for a proactive HR professional who enjoys building strong relationships, coaching managers and delivering practical HR solutions that support both colleagues and business objectives.

- Salary: Starting at 37,651
- Location: On-site Thornaby (TS17 6DY)
- Travel: Occasional travel required across our UK operations.
- Hours: Full-time, 37.5 hours per week

As our HR Officer, you'll:

- Partner with managers to provide advice, guidance and coaching on a wide range of operational HR matters, including absence management, capability, employee engagement, recognition and performance management.
- Support managers in applying HR policies and procedures consistently and in line with best practice.
- Work alongside HR Business Partners and operational leaders to identify and plan future workforce requirements.
- Manage employee relations cases, including disciplinary, grievance and absence management processes, ensuring fair and compliant outcomes.
- Build effective relationships with managers, colleagues, consultative groups and trade union representatives.
- Analyse HR data and metrics to identify trends, provide insight and support informed decision-making.
- Ensure compliance with employment legislation, company policies and HR best practice, helping to minimise organisational risk.
- Support key HR projects and organisational change initiatives, including restructures, consultations and TUPE activity.
- Contribute to the delivery of HR initiatives that improve colleague engagement, wellbeing, retention and organisational performance.
- Support the wider HR team with ad hoc projects and operational activities as required.

What we're looking for

You'll be a people-focused HR professional with excellent communication skills and strong employment law knowledge. To be successful in this role, you'll have:

- A commitment to our values of Kindness, Respect, Integrity and Innovation .
- Strong knowledge of UK employment law and HR best practices.
- Experience providing HR advice and guidance to managers and colleagues.
- Excellent communication and interpersonal skills, with the ability to build credibility and influence at all levels.
- Strong organisational skills and attention to detail.
- The ability to manage multiple priorities in a fast-paced environment.
- Experience using HR systems and Microsoft Office applications, particularly Word and Excel.
- A proactive and solution-focused approach to problem-solving.
- A collaborative working style and the ability to build positive stakeholder relationships.
- A genuine passion for supporting colleagues and creating a positive workplace culture.
- Previous experience managing employee relations cases, including disciplinary, grievance and absence management processes.

It would be great if you also have

- Experience working in a multi-site environment.
- A degree in Human Resources, Business Administration or a related subject.
- CIPD Level 3 or Level 5 qualification (or working towards).

What We Offer

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve.

- You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
- You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
- You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
- You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

- Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
- We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant .
- As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits

At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:

- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
- £500 annual benefits scheme to spend at over 900 retailers.
- Cycle to Work scheme open all year round.
- Pension scheme with up to 5% employer match.
- Free life assurance worth 4x your salary.
- Health & wellbeing support , including access to our 24/7 Employee Assistance Programme for you and your family.
- Digital gym, mindfulness resources, virtual GP and more.

About Fedcap UK

In the UK, Fedcap is a not-for-profit organisation committed to improving people’s economic mobility.

We support people to find work and access better health, education and learning opportunities.

Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities.

We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

Our Values

- Kindness: Be kind to each other, treat all those around you the way you would like to be treated.
- Respect : Always be respectful to each other, our customers, partners, stakeholders and funders – we are dedicated to exceptional service.
- Integrity: Act with integrity– always be open and honest in our dealings with all people and stakeholders.
- Innovation: Be innovative – always try to do things better, to look for new solutions that improve our services to customers.

INDHP