Guest Experience Supervisor

Supervisor – Dash In

Location: Newark, DE
Pay: $18.00–$22.50 per hour
Position Type: Full-Time | Benefits Eligible

Lead the Team. Elevate the Guest Experience. Grow Your Career.

At Dash In, a Wills Group company, we’re redefining convenience through exceptional guest service, fresh, chef-inspired food, and a welcoming store environment. We’re looking for a Supervisor who enjoys leading by example, developing team members, and keeping daily operations running smoothly.

Designed for our smaller-volume locations, this role offers the opportunity to lead across both retail and foodservice operations. You’ll partner with the Store Manager to support the team, maintain high standards, and ensure every guest enjoys a fast, friendly, and quality experience.

If you’re ready to take the next step in your leadership journey, Dash In offers the opportunity to build your skills, make an impact, and grow with a company that invests in its people.

How You’ll Make an Impact

- Lead and develop the team: Support the Store Manager in coaching, training, and motivating team members to deliver exceptional service and quality food.
- Oversee daily operations: Help manage front-of-house and back-of-house activities, ensuring smooth service, efficient food production, and consistent execution.
- Deliver an exceptional guest experience: Engage with guests, address concerns, and help create a fast, friendly, and welcoming environment.
- Maintain brand standards: Uphold expectations for cleanliness, food quality, food safety, and overall store presentation.
- Keep operations running efficiently: Monitor guest traffic, adjust priorities, and support staffing needs to minimize wait times and maintain service standards.
- Manage inventory and supplies: Assist with ordering, inventory levels, and stock replenishment across retail and foodservice.
- Promote a safe workplace: Maintain clean, organized workspaces and ensure equipment is used and maintained appropriately.
- Support store performance: Communicate operational needs, staffing updates, and improvement opportunities to store leadership.
- Step up when needed: Take the lead during assigned shifts and help ensure daily priorities are completed successfully.

What We’re Looking For

We’re looking for a dependable, guest-focused leader who can balance multiple priorities, support a diverse team, and thrive in a fast-paced environment.

Minimum Qualifications

- Must be at least 18 years of age.
- Must be legally authorized to work in the United States.
- High school diploma or GED, or willingness to complete an employer-paid GED program.
- At least one year of supervisory or leadership experience in retail, foodservice, or a related environment.
- Ability to multitask, prioritize responsibilities, and solve problems in a fast-paced setting.
- Strong communication and interpersonal skills, with a commitment to guest satisfaction.
- Basic technology skills, including the ability to use point-of-sale (POS) systems.

Preferred Qualifications

- Experience in both retail and foodservice operations.
- Familiarity with food safety practices and kitchen operations.
- Active ServSafe certification or willingness to obtain certification.

What Sets You Up for Success

Successful Supervisors demonstrate the ability to:

- Adapt to changing priorities and business needs.
- Build positive working relationships and collaborate with others.
- Deliver results while meeting guest expectations.
- Take initiative, make sound decisions, and influence positive outcomes.
- Lead, coach, and support team members.
- Plan, organize, and prioritize daily operations.

Schedule, Training, and Travel

- Full-time position, typically working 32–40 hours per week.
- Flexibility to work various shifts, including days, evenings, weekends, and holidays.
- Onsite work at the assigned Dash In location.
- In-store training with cross-training across guest experience, retail, and foodservice operations.
- No regular travel required; occasional travel may be requested to support training, business needs, or store coverage.

Why Join Dash In?

Dash In is more than a convenience store. We’re a community-focused brand on a mission to redefine convenience by elevating the guest experience. As part of the Wills Group family, we serve customers at more than 55 locations across Delaware, Maryland, Virginia, and the Carolinas.

We bring together high-quality food, fuel, and retail services to create a convenient, welcoming destination where freshly prepared food, outstanding customer service, cleanliness, and innovation come standard.

We’re proud to be Great Place to Work Certified™ and recognized among Fortune’s Best Workplaces in Retail™ . These recognitions reflect our commitment to creating an environment where team members feel supported, valued, and empowered to succeed.

At Dash In, we believe in responsible leadership, giving back to our communities, and bringing an adventurous spirit to everything we do. When you join our team, you’re not just taking a job—you’re building a career with opportunities to learn, grow, and make a difference.

Benefits and Perks

We invest in our people because when team members feel supported, they can do their best work. Our total rewards package is designed to recognize your contributions, support your well-being, and help you plan for the future.

Benefits for All Employees*

- Competitive Pay: Compensation designed to recognize your contributions and performance.
- Shift Differentials: Additional hourly pay for overnight or select shifts, where applicable.
- Employee Discounts: Savings on fresh food, car washes, and select in-store items.
- 401(k) with Employer Match: Plan for your future with up to a 7% company match.
- Profit-Sharing Contribution: Annual company contributions to your 401(k), recognizing your role in our success.

Additional Benefits for Part-Time Employees*

- Healthcare Benefit: $500 annual LifeBalance account benefit to support your well-being.
- GED Completion Program: Fully employer-paid GED program for eligible frontline roles.

Additional Benefits for Full-Time Employees*

- Performance-Based Bonuses: Opportunities to earn additional compensation based on results.
- Comprehensive Health Coverage: Medical, dental, vision, and health savings account (HSA) options.
- Paid Time Off: Vacation, sick leave, and paid holidays, including floating holidays.
- Paid Parental Leave: Support for birth, adoption, surrogacy, or foster care placement.
- Education Support: Up to 100% employer-paid tuition reimbursement, plus access to a fully employer-paid GED completion program for eligible frontline roles.
- Charitable Gift Matching: Support the causes that matter to you.
- Vehicle Reimbursement: Mileage and expense reimbursement for eligible work-related travel.
- Employee Assistance Program (EAP): Free, confidential resources for personal and professional support.
- TicketsAtWork Discounts: Exclusive savings on travel, entertainment, and more.

*Eligibility requirements and/or waiting periods may apply.

Physical Requirements and Reasonable Accommodations

This role may require standing for extended periods, lifting, bending, and performing other physical tasks necessary to support daily store operations. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations are available to qualified individuals to support their ability to perform essential job functions.

If you need a reasonable accommodation during the application or hiring process, please let us know so we can work with you to identify appropriate support.

Equal Opportunity Employer

Wills Group is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis protected by applicable law. Employment decisions are based on qualifications, merit, and business needs.