Manager, Enrollment & Financial Operations

The Manager, Enrollment & Financial Operations leads the team responsible for two deeply interconnected domains: the adjudication of student enrollment and tuition assistance requests, and the financial and technical operations that govern WFE's relationships with educational providers and employer clients.

Every student request that is reviewed, approved, or denied generates the data that drives downstream financial activity — informing payments made to educational providers, amounts collected from employer clients, and the integrity of WFE's revenue share and platform fee structures. This role ensures these two functions operate as a single, integrated system.

Essential Duties & Responsibilities:

ENROLLMENT OPERATIONS

- Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests.
- Ensure approval decisions are made consistently and in accordance with each employer client's benefit policy.
- Maintain and continuously improve SOPs governing the adjudication workflow from submission through final disposition.
- Oversee quality assurance processes to ensure decision accuracy and policy compliance.
- Identify and escalate policy exceptions, edge cases, and systemic issues.
- Partner with Customer Success and Solutions Engineering to ensure client benefit configurations are accurate.

FINANCIAL OPERATIONS

- Oversee all financial transactions including direct payments from employer clients to educational providers and reimbursement processing.
- Own the invoicing and billing cycle for employer clients — including platform fees — ensuring accuracy and clean reconciliation.
- Manage revenue share billing to educational providers in accordance with WFE's partner agreements.
- Ensure financial data from enrollment is complete and accurate to support downstream payment operations.
- Maintain financial controls and audit readiness across all payment and billing workflows.
- Partner with Finance, Legal, and Account Management to resolve billing disputes.

EDUCATIONAL PROVIDER TECHNICAL RELATIONSHIP

- Own the technical components of WFE's relationships with educational providers — data exchange protocols, integration standards, file/feed management.
- Ensure data passed between WFE and educational providers is accurate, timely, and correctly formatted.
- Partner with Product and Engineering to prioritize and resolve technical issues affecting the provider data pipeline.

PEOPLE LEADERSHIP & TEAM OPERATIONS

- Manage a small team of analysts and operations specialists across enrollment, financial, and provider operations.
- Set clear performance expectations, provide regular coaching and feedback, and support professional development.
- Build and maintain a team culture grounded in accuracy, ownership, and continuous improvement.
- Ensure the team has documented processes for every recurring workflow — with clear escalation paths.

PROCESS BUILDING, AUTOMATION & MODERNIZATION

- Build operational infrastructure from scratch: documented processes, dashboards, and tracking mechanisms.
- Define success metrics and SLAs for every workflow, establishing measurable standards for speed, accuracy, and quality.
- Identify opportunities to introduce AI tools and automation to modernize legacy processes without sacrificing accuracy.
- Reduce operational risk by systematically eliminating manual steps — designing workflows that constrain human error at the source.
- Build dashboards providing real-time visibility into operational performance and financial accuracy.

Job Skills:

- Financial data analysis including invoicing, reconciliation, and payment processing
- Process design and SOP development
- People management and team development
- Cross-functional collaboration (Finance, Product, Engineering, Legal, client-facing teams)
- Automation and AI tool implementation
- Dashboard and reporting tool proficiency
- High attention to detail and intolerance for process ambiguity

Work Experience:

- Required: 3-6 years in operations, financial operations, or a related field with demonstrated end-to-end process ownership. Prior people management experience required.
- Preferred: EdTech, benefits administration, financial services, or compliance-sensitive environment. Familiarity with tuition assistance or workforce education benefit administration.

Education:

- Bachelor's degree required. Equivalent combination of education and directly related experience may be considered.

Other:

- Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
- Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
- If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
- Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
- Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
- Able to access information using a computer.
- Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$84,900.00 - $127,400.00 - Salary
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected] .