Senior Claims Specialist

Authentic helps insurance brokers create better insurance products for their clients. We provide the technology platform and behind-the-scenes support that lets brokers build custom insurance solutions for specific industries or customer groups. Think of us as the operating system that powers these specialized insurance offerings. For brokers, this means they can offer unique products their competitors don't have, earn more money, and spend less time on paperwork and administrative tasks. We handle the complex (technology, compliance, and partnerships with highly-rated insurance carriers), so they can focus on serving their customers and growing their business.

We are looking for a Senior Claims specialist to strengthen oversight for our complex commercial liability claims. This is a new role reporting directly to our Head of Claims.

What you'll do

- Review complex and litigated commercial claims handled by our TPA partner, assessing liability, coverage, reserves, and settlement exposure.

- Monitor litigation developments and explain where each claim is heading, from early defense strategy through mediation and trial.

- Evaluate claim handling and defense strategy, and flag files that aren't progressing appropriately.

- Identify emerging exposures early and escalate them with clear, well-supported recommendations.

- Present findings and recommendations to the Head of Claims, who makes final reserve and settlement decisions.

- Work with TPA adjusters, defense counsel, brokers, and carrier partners to keep claims on track.

- Help strengthen how we oversee claim handling across our TPA relationship.

What you'll bring

- 6+ years of commercial claims experience, with substantial hands-on work on complex or litigated claims. We're flexible on years for candidates who can clearly demonstrate strong litigation experience.

- Strong experience in commercial GL, bodily injury, construction defect, or other high-exposure liability claims.

- The ability to evaluate liability, coverage, reserves, litigation strategy, and settlement exposure, and to explain where a claim is heading.

- Experience working with defense counsel, adjusters, brokers, or carrier partners.

- Strong communication and analytical skills, with the confidence to review claims independently and present recommendations.

- An active adjuster license where required.

Nice to have

- AIC, CPCU, or an equivalent designation.

- Legal education (a plus, not required).

Our (FTE) benefits

- Competitive salary, equity, and role trajectory

- Comprehensive health benefits for you and your family

- 401(k) plan with company match

- Unlimited PTO

- Paid parental leave

About Authentic

Authentic builds the infrastructure that program insurance runs on. We partner with leading brokerages to design and manage custom insurance programs, backed by A and A- rated carriers operating nationwide. Brokers bring the data and distribution. We bring everything else: the technology, the capacity, and the underwriting expertise to stand up specialized programs at speed and build them to last. We’re a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We’ve grown over 15x in the past year with a massive market opportunity ahead.

Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We’re proud of the supportive and inclusive workplace we're building together and are always working to make it even better.