Business Analyst, Banking App

Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people . Our team is made up of brave , passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Business Analyst, Banking App Technology to join our team on our journey to success!

What You’ll do:

- Participate in analysis, design and description of processes
- Create user journeys
- Work closely with stakeholders to bring our banking app products to the market
- Develop and maintain processes in the Document Workflow System of the Bank
- Act as a Business Owner of systems
- Coordinate the communication between vendors
- Participate in the tests and implementation of processes

Requirements

What you’ll need to succeed:

- University degree in Economics, Business Administration, IT or other relevant
- Minimum of 1 year of experience in a similar role (Business Analyst, Product Owner, or related position)
- Strong experience in preparing technical documentation for both developers and users
- Experience in describing business processes
- Hands-on experience with tools such as JIRA and Confluence (or another wiki system) will be a plus
- Familiarity with the full development cycle of IT project
- Proven experience working in Agile environments
- English - written and spoken
- Excellent analytical and problem-solving skills, with strong attention to detail
- Proactive, adaptable, and able to work effectively with cross-functional teams

What we offer:

- Take your career to the next level with real growth opportunities
- Work on exciting, meaningful projects that make an impact
- Be seen and appreciated for who you are and what you do
- Join a vibrant, international team of 23 nationalities who’ve got your back
- Stay covered with additional private health insurance
- Receive monthly food vouchers as part of your benefits package
- Enjoy exclusive perks & discounts – from Multisport cards to top retailers
- Benefit from special rates on our banking products
- Work in the heart of Sofia – steps away from National Palace of Culture and South Park
- Bring your furry friend to work – because every office is better with paws

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork 2025 employer ranks.

All applications are treated with utmost confidentiality.
By submitting your job application to tbi bank , you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.