About this role
Lead the team that keeps our service customers coming back! Long-Lewis of Decatur is looking for a Customer Service Manager to lead, coach and inspire our customer service team in the service department. Youll be the go-to person for turning tough situations into great experiences and making every customer feel taken care of. If you love building strong teams and delivering top-notch service, we want to meet you!
Why Youll Love It Here
- Earn $50,000–$60,000 salary, plus bonus opportunity of up to $70,000 total
- Full-time position with a team that has your back
- Lead a team and make a real impact on how we serve our customers
- Grow your career with ongoing training and development
What Youll Do
- Lead, train and mentor a customer service team that delivers top-notch service
- Coach your team through regular performance reviews and day-to-day feedback
- Step in on complex customer issues and escalations, and resolve them quickly
- Build strong relationships with customers and make sure every one gets personalized service
- Improve our service procedures, policies and standards with fresh ideas and best practices
- Turn customer feedback into real changes that raise the bar
- Track service metrics and trends, and share reports that highlight wins and opportunities
- Create and lead training on new products, services and customer service techniques
- Team up with Service, Sales, Finance and Maintenance to create a seamless customer experience
- Oversee our customer service software and tools to keep things running smoothly
- Make sure all service activities follow dealership policies, industry regulations and legal requirements
What You Bring
- 2+ years of customer service management experience; automotive experience is a big plus!
- A degree in Management or a related field preferred
- Strong leadership skills and a passion for developing people
- Excellent communication and people skills
- A cool head under pressure and a knack for solving problems
- Strong organizational and multitasking skills
- Comfort with customer service software and Microsoft Office
- A customer-first mindset and the drive to keep making things better
Benefits
- Health, dental and vision insurance
- 401(k) with company match
- Paid time off and holidays