About this role

“130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.”

Job Description:Senior Value Realization Office – Lead (SVRL):

Role Purpose

Drive end-to-end value realization, and vendor performance oversight to ensure delivery of committed financial and operational outcomes aligned with the business case (Overall and OPERATING ENTITY-level), supported by transparent reporting, independent assurance, and AI-enabled insights.

Organisational Context

The Value Realization Office (VRO) sits within Allianz Services (AFS) and provides independent assurance, oversight, and outcome visibility across three domains:

Financial Performance Management , Business case tracking, pricing alignment, benefit delivery (€ saves & FTE)

Operational Performance Management , SLA/KPI oversight, continuous improvement, OPERATING ENTITY/Vertical-level performance analytics and continuous improvement

VRO Lead works in close partnership with OPERATING ENTITY Leads, the Global Process Owner (GPO), and the Service provider OPERATING ENTITY Cluster leads & champions, Service Delivery and Transformation teams.

Key Experience Requirements

- 15+ years of experience in:
- Contract management / vendor management
- Financial performance / business case tracking
- Large-scale transformation programs or outsourcing models

- Experience working with Banking Global capability centres or global service providers are preferred
- Strong exposure to:
- SLA/KPI design and performance management
- Stakeholder engagement at senior leadership level

- Experience in data-driven reporting, dashboards, and performance analytics
- Exposure to AI-driven processes, automation, or digital transformation initiatives is a strong advantage

Skills & Competencies

Core Skills

- Vendor / Contract governance & commercial acumen
- Financial and operational performance analysis
- Reporting & data-driven decision-making
- Program and transformation management

Behavioral & Leadership Competencies

- Strong stakeholder management and influencing skills
- Outcome-driven mindset with focus on value realization
- Analytical thinking with structured problem-solving
- Ability to challenge and provide independent assurance

Technical & Digital Competencies

- Data modeling and reporting frameworks
- Understanding of AI/automation in operations and governance
- Familiarity with contract and performance management tools

Qualifications

- Bachelor’s degree in Tech, Business, Finance, Law, or related field
- Advanced degree (MBA / relevant specialization) preferred
- Certifications in Contract Management / Procurement / Project Management (e.g., PMP, ITIL, CIPS) are a plus

Key Responsibilities

1. Value Realization & Financial Performance Management

- Ensure realization of committed financial benefits (cost savings, FTE reduction) aligned with business case at overall and OPERATING ENTITY level
- Monitor financial performance vs. business case and ensure pricing alignment with contractual agreements (MSA/SOF)
- Lead OPERATING ENTITY-level business case management, including baseline cost and headcount (HC) tracking, to ensure 100% of committed financial benefits (€ saves and FTE reductions) are delivered on schedule.
- Drive transparency in cost, savings, and benefit tracking through structured reporting and dashboards, ensure all other cost are considered and overall cost saves are tracked and reported
- Maintain and enforce pricing alignment with the contract, identify and escalate pricing deviations.
- Ensure working with central teams and tech teams to consider tech investments, tax implications, capitalization benefits and non-personnel costs
- Partner with Central Business Transformation Performance function to align financial outcomes with the broader programme business case

2.Operational Performance & Service Delivery Oversight

- Monitor service provider performance against SLA/KPIs and contractual obligations at multiple levels
- Drive continuous performance improvement across operating entities and verticals
- Identify performance gaps, conduct RCA, and ensure execution of recovery/action plans in partnership with service provider
- Manage day-to-day operational insights, dependencies, risks, and issues across the vendor relationship
- Enable cross-Operating entity benchmarking and performance trending

3. Reporting, Data & Insights

- Design and implement standardized, transparent reporting frameworks for financial and operational performance in partnership with service provider
- Establish data model and data sourcing strategy for performance tracking in partnership with service provider
- Establish and maintain a holistic data model to capture financial and operational performance data points in support of the AI-assisted reporting infrastructure in partnership with service provider
- Deliver on-demand dashboards providing visibility on outcomes, savings, risks, and performance gaps in partnership with service provider
- Ensure independent validation and early warning mechanisms for performance and compliance
- Facilitate and prepare materials for Monthly Reviews and Steering Committees.
- Lead Operating Entity-level governance cadence, ensuring structured and consistent engagement with stakeholders and service providers.
- Manage Operating Alignment on specific services, commercial requirements, and performance obligations; lead associated stakeholder management activities.

4. Stakeholder Management & Governance

- Lead engagement with senior stakeholders (OPERATING ENTITYs, GPOs, service providers) to align expectations and outcomes
- Drive Operating entity-level governance cadence (monthly reviews, SteerCos)
- Consolidate insights, escalate risks/issues, and enable timely resolution
- Ensure alignment on business case, service scope, and performance targets across stakeholders

- Work with central team to integrate value and benefits realized from the program to holistic group level (financial, service delivery). Ensure working with central teams and tech teams to consider tech investments, tax implications, capitalization benefits and non-personnel costs

5. AI-Driven Transformation & Innovation

- Operate within the AI-human workflow model: interpret AI-generated outputs (extractions, deviation flags, proposed action plans), manage exceptions, and make approval/escalation decisions.
- Identify and drive automation, AI, and digital solutions within VRO scope
- Steer AI implementation initiatives with service providers to enhance:
- Efficiency
- Compliance
- Insight generation

- Leverage AI-enabled models for:
- Data extraction, monitoring, and deviation detection
- Predictive insights and action plan recommendations

- Drive adoption of AI-human operating principles (AI proposes, human validates and approves)

7. Continuous Improvement & Value Assurance

- Continuously improve value realization frameworks, tools, and best practices using data-driven approaches and tooling (Monday.com, JIRA, and equivalent platforms).
- Ensure independent assurance of performance, outcomes, and benefits delivery
- Represent VRO in enterprise-level transformation initiatives

Role Success Metrics (Aligned to VRO Model)

- 100% of committed financial benefits (€ saves and FTE) delivered on schedule
- Operational/Service Delivery Performance (SLA and KPI) meeting or exceeding target across all levels
- Availability of standardised, on-demand dashboards demonstrating outcomes, value, and benefits
- Timely escalation and resolution of performance gaps and RCAs

[please translate into your local language]

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.