Senior Director, Philanthropy Technical Services

The Senior Director, Technical Services provides strategic and operational leadership for the technical platforms, infrastructure, integrations, development practices, and technical operations that support Philanthropy Information Services. Reporting to the Vice President for Philanthropy Information Services, this position oversees programmers, technical analysts, servers, hardware coordination, integrations, application infrastructure, disaster recovery planning, technical architecture, data movement, technical standards, and related services that enable reliable and secure philanthropy systems. The Sr Director partners with the Sr Director for Application Services, central Information Services, Digital Marketing, Annual Giving, Gift Processing, Events, Jimmy Fund, Research, Analytics, Operations, and other divisional colleagues to ensure that CRM, online giving, Blackbaud Luminate, TeamRaiser, reporting, email, web services, and supporting applications perform effectively and scale to meet Dana-Farber Cancer Institute and Jimmy Fund fundraising priorities.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

- Lead the Technical Services function for Philanthropy Information Services, providing strategic and operational leadership for programmers, integrations, servers, hardware coordination, infrastructure, technical operations, web services, release management, disaster recovery, and technical standards that support philanthropy systems.
- Ensure reliable, secure, and scalable technical operations for CRM, online giving, Blackbaud Luminate, TeamRaiser, reporting platforms, email services, web services, custom applications, data movement, and other systems used across the Division of Philanthropy.
- Oversee technical design, development, and integration work, including APIs, data interfaces, custom applications, automation, database work, application upgrades, server migrations, technical documentation, testing coordination, and production support.
- Partner with Application Services and divisional stakeholders to translate business needs into technically sound solutions, clarify technical options and constraints, estimate effort, identify risks, guide implementation planning, and ensure a smooth transition from project delivery to operational support.
- Collaborate with central Information Services and institutional technology partners on infrastructure, security, hardware, access, disaster recovery, enterprise standards, procurement, vendor management, and compliance requirements affecting philanthropy systems.

- Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

- Strategic technical leadership, including the ability to set direction for complex technical services, align technical roadmaps with divisional priorities, and balance operational reliability with innovation.
- Strong technical expertise across application infrastructure and integrations, including servers, databases, APIs, web services, custom development, release management, disaster recovery, security coordination, data movement, and platform support.
- Excellent operational management skills, including intake, prioritization, technical planning, resource allocation, vendor coordination, testing, deployment, risk management, documentation, and post-implementation support.
- Strong communication and partnership skills, including the ability to explain technical issues to non-technical stakeholders, advise senior leaders, collaborate with application teams, and manage expectations during complex technical work.

- Service-oriented people leadership, including the ability to develop technical staff, strengthen accountability, promote knowledge sharing, support continuous improvement, and model sound judgment, discretion, and professionalism in support of Dana-Farber’s mission.

Minimum Job Qualifications

- Bachelor's Degree in Information Systems, Computer Science, Information Technology, Engineering, Data/Information Science, Business Administration, or related field required. MAster's Degree in Information Systems, Computer Science, Business Administration, Health Informatics, Cybersecurity, Data/Information Science, or related field preferred.
- 10 years of progressively responsible experience leading technical services, software development, enterprise applications, infrastructure, integrations, data platforms, web services, or related information technology functions in a complex organization required.

- Experience in technical team leadership, vendor and consultant oversight, system reliability, security coordination, release management, disaster recovery, budget awareness, and executive communication required.
- Experience supporting philanthropy, fundraising, nonprofit advancement, healthcare, academic medicine, CRM, Blackbaud Luminate, TeamRaiser, online giving, Oracle or database environments, web services, APIs, reporting platforms, email systems, and enterprise integrations preferred.

License/Certification/Registration Required:

- None required.
- PMP, PgMP, PMI-ACP, Certified ScrumMaster, ITIL, cloud/platform certifications, cybersecurity training, database administration training, software development certification, Blackbaud/Luminate-related training, Salesforce technical certification, or related technical certification preferred.

Supervisory Responsibilities:

- Supervises 7-9 full-time Technical Services staff and may oversee programmers, developers, systems analysts, technical analysts, integration specialists, database or reporting technical resources, consultants, and vendor resources supporting Philanthropy Information Services technical operations.

Patient Contact:

- None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$227,800.00 - $249,000.00