About this role

<p>We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.</p>
<ol>
<li>Customer Partnership & Success</li>
<li>Operations & Project Management</li>
<li>Learning Consulting & Program Design</li>
</ol>
<p>You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.</p>
<h2>Tasks</h2>
<p>Customer partnership & success</p>
<ul>
<li>Act as a strategic partner to enterprise clients.</li>
<li>Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales</li>
<li>Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.</li>
<li>Identify learning needs and convert them into program strategies.</li>
<li>Manage expectations, feedback loops, and success metrics.</li>
<li>Maanage risks and spot upsell potentials</li>
</ul>
<p>Operations & project management</p>
<ul>
<li>Coordinate timelines, resources, trainers, and delivery across all stakeholders.</li>
<li>Ensure programs run smoothly, on time, and within scope.</li>
<li>Track risks, milestones, and operational metrics.</li>
<li>Oversee trainer allocation, onboarding, and performance follow-up.</li>
</ul>
<p>Learning consulting & program design</p>
<ul>
<li>Lead the architecture of blended learning programs.</li>
<li>Translate client goals into clear pedagogical concepts.</li>
<li>Collaborate with trainers to ensure consistent instructional quality.</li>
<li>Iterate programs based on learner data and evidence.</li>
</ul>
<p>Your impact:</p>
<ul>
<li>Influence the design quality of enterprise programs measured by NPS</li>
<li>Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.</li>
<li>Shape and collaborate with the team on how our methodology evolves with customers</li>
</ul>
<h2>Requirements</h2>
<p><strong>Necessary:</strong></p>
<ul>
<li>3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.</li>
<li>Familiarity with enterprise client communication and proven ability to listen, persuade, and support</li>
<li>"Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.</li>
<li>Ability to translate business goals into learning interventions</li>
<li>Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.</li>
</ul>
<p><strong>Nice-to-have:</strong></p>
<ul>
<li>Experience in designing learning programs, especially blended learning concepts</li>
<li>Excellent training or workshop facilitation skills.</li>
<li>Strong understanding of AI and automation technologies</li>
<li>Knowledge about "Winning by Design"</li>
<li>Data-driven mindset and ability to read and build reports.</li>
</ul>
<h2>Benefits</h2>
<p>30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose</p>
<ul>
<li>A highly dynamic startup environment where you can grow and reach the next stage of your career.</li>
<li>The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption</li>
</ul>
<p><strong>Our disclaimer:</strong> We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!</p>