Regional Director, Blue Nile

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Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. Innovation and brilliance – two things that set us apart. Join us!

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

The Blue Nile Regional Manager will lead the growth and success of multiple showroom locations, ensuring the achievement of district-wide goals such as sales volume, KPIs, and overall company objectives. You will lead and inspire high-performing teams, including Showroom Managers, to deliver exceptional customer experiences that reflect our luxury brand standards. This role provides the opportunity to drive operational excellence, streamline processes, and oversee daily operations across your district. Collaborating with cross-functional teams, you will implement innovative strategies, coach your teams through challenges, and promote a culture of continuous improvement. Your leadership will be essential in driving showroom growth, developing talent through training, and ensuring the highest standards of performance, customer service, and operational efficiency.

Business Leadership:

- Lead and inspire Showroom Managers to meet and exceed sales targets, KPIs, and operational goals.
- Develop and implement regional sales strategies that align with corporate objectives.
- Conduct regular store visits to monitor performance, provide guidance, and execute effective sales tactics.
- Analyze sales metrics and trends, coaching Showroom Managers to continuously improve performance.
- Drive local store events and marketing campaigns to boost customer engagement and brand visibility.
- Ensure stores consistently meet Blue Nile's service standards, delivering exceptional customer experiences.

People Leadership:

- Oversee recruitment, talent development, and performance management for Showroom Managers and their teams.
- Provide coaching and support to Store Managers to foster individual and team growth.
- Cultivate a high-performance culture centered on customer service, collaboration, and accountability.
- Conduct regular performance appraisals, identifying growth opportunities and addressing performance gaps. Operations Leadership:
- Ensure compliance with operational standards, including loss prevention, visual merchandising, inventory management, and shrink reduction.
- Collaborate with Store Managers to optimize payroll and resource allocation for maximum profitability.
- Streamline store operations, including staffing, scheduling, and workload planning, for efficiency.
- Lead process improvements to enhance operational performance and elevate the customer experience.

Business Partnering:

- Serve as the key liaison between corporate functions and showroom teams, ensuring clear communication and alignment on business initiatives.
- Partner with cross-functional teams (Merchandising, Marketing, HR) to execute promotions, product launches, and seasonal campaigns.
- Foster strong partnerships with corporate and call center teams to address customer feedback and continuously improve the showroom experience.

Requirements and Qualifications:

- Minimum of 5 years of leadership experience in a luxury goods or retail environment, with a preference for jewelry industry experience.
- Proven success in managing multiple locations and driving significant sales growth while meeting or exceeding KPIs.
- Deep understanding of key business metrics with the ability to analyze performance trends and coach teams toward continuous improvement.
- Exceptional verbal and written communication skills with the ability to influence and build relationships at all levels of the organization.
- Proven ability to recruit, develop, and retain high-performing teams in a competitive retail environment.
- Highly organized with strong time management skills and the ability to juggle multiple priorities while meeting deadlines.
- Proficiency in CRM, ERP software, and operational systems (NetSuite experience is a plus).
- Ability to think strategically and adapt quickly to changes while driving results in a fast-paced, dynamic environment.
- Willingness to travel up to 25% of the time to support district operations and initiatives.

Benefits
At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

- Paid Time Off
- Competitive Employee Discount
- Medical, Dental, Vision and Prescription Insurance
- 401(k) Retirement Plan with Company Match
- Flexible Spending Account | Health Savings Account
- Tuition Reimbursement
- Parental Leave
- Life Insurance

Annual base pay: $130,000 - $150,000. Final pay rate shall be determined and is based on experience and qualifications.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

Don't forget, We have many opportunities available on our other career site pages. Click here to link to our careers page!