About this role
Primary Responsibilities and Duties
- Ensures all information is entered into designated systems timely and accurately.
Enters participant information, outreach activity, eligibility, and VA affiliation data as well as activity, referrals, follow-up contacts, and outcome measures.
- Records information from approved source documentation.
- Compares data entries with source records and follows up with any recognized issues to ensure accuracy.
- Maintains tracking tools for issues such as missed documentation, incomplete screenings, etc, and follows up with staff and the Project Manager to ensure resolution of unresolved items.
- Prepares and validates data summaries and reporting materials for grant.
Assists with tracking enrollment, service activity, referral completion, screening completion, participant engagement, and changes in participant outcomes.
- Maintains organized electronic records and supporting documentation so information can be retrieved for supervisory review, monitoring, audits, and program evaluation.
- Protects participant information through approved systems, authorized access, secure handling, and compliance with Prestera confidentiality and privacy requirements.
Participates in data quality reviews, staff training, and improvements to forms and documentation workflows.
- Completes assigned corrections and maintains required documentation of changes.
Qualifications
Primary Attributes
Professional & Technical Knowledge:
- Possesses a high school diploma or General Educational Development (GED) certificate as well as specific knowledge of data entry and veterans and/or behavioral health services, typically learned “on the job,” or which may include a series of training sessions that would comprise a few weeks if done consecutively.
Continuing Education:
- Maintains current knowledge of standards of care and practices as typically acquired through continuing education.
Licenses & Certifications:
- A valid state-issued driver’s license is required.
Technical Skills:
- Prepares basic correspondence and simple reports in Microsoft Word. Uses Microsoft Excel to create tables and simple displays of information. Creates basic presentations in Microsoft PowerPoint. Demonstrates necessary proficiency with all electronic clinical systems, including EHR and scheduling systems, in use at the Company.
General Development:
- Functions effectively in response to workflow or ongoing direction by supervisors. Effectively selects from pre-established alternatives to resolve situations encountered on the job. Effectively selects from pre-established alternatives to resolve situations encountered on the job. Provides or exchanges routine information. Exercises tact and diplomacy in resolving mild conflicts or disagreements.
Work Environment:
- Work is performed in a typical office environment.