Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:
$29.29 - $36.03 Hourly

Department:
Department of County Human Services (DCHS)

Job Type:
Limited Duration

Exemption Status:
United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):
October 26, 2026
The Opportunity:

The Bienestar De La Familia (The Well being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino Community, as well as serving other diverse groups and the community at large.

Multnomah County Department of County Human Services (DCHS) invites applications to fill one (1) Full Time Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior in the Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317. This position is scheduled in-person 40 hours/week, Monday-Friday, 8:00 AM – 5:00 PM. This is a limited duration position, funded for up to 12 months but may end sooner.

About the Position: Serving as the administrative foundation of the Bienestar de la Familia program within the DCHS Youth & Family Services Division, the Bilingual Spanish Senior Office Assistant is a leader who drives our front-office operations. This pivotal role requires extreme flexibility, high-level organizational skills, and the proactive initiative to solve complex problems alongside clients, case managers, stakeholders, and leadership. Rooted in a profound commitment to racial equity, this professional ensures highly accessible, dignified care for all community members while guiding the broader Office Assistant team. By expertly managing complex scheduling, community events, data tracking, and daily administrative needs, the Senior OA empowers our direct service providers and ensures the seamless delivery of vital social services.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions.

Knowledge, Skills & Abilities: Bilingual/Bi-cultural Spanish: This position requires proficiency in (speak, read, write) Spanish. An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment in order to be considered proficient.

Bilingual pay: This position receives an additional 5% premium on all hours worked, because of the fluency in the Spanish language.

Primary responsibilities include:

A. Client Support & Front-Office Support

- Serve as the lead contact for the front desk. Handle callers and walk-ins with complaints, utilizing advanced cultural competence and high level communication to de-escalate agitated clients and resolve complex or difficult situations.
- Manage the fast-paced front office environment with extreme flexibility. Ensure the team is monitoring flow of traffic, directing clients equitably, and maintaining high accessibility standards.
- Oversee complex scheduling operations for program providers across diverse services, including mental health, addiction services, case management, and SNAP outreach.
- Deliver high-level Spanish/English interpretation and translation of the program. Directly assist clients in navigating complex processes to alleviate the stress and impacts of systemic barriers.
- Impacts of systemic barriers.

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B. Administrative Project Management & Leadership

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- Direct the daily work of the Office Assistant team. Manage office support functions as well as ensure staff are aligned and equipped with managing tasks and updating staff with the latest information in a fast pace work environment.
- Provide operational updates and periodically facilitate weekly OA team meetings. ● Lead complex administrative projects and coordinate classes, support groups, and community events.
- Act as the primary communication liaison between clients, case managers, community-based partners, and leadership to troubleshoot systemic issues and maintain program alignment.
- Utilize advanced proficiency in ServicePoint/WellSky, Google Suite, and design tools to oversee data entry, create outreach materials in English/Spanish, and conduct client surveys. Manage program purchasing, process supplies, and maintain accurate inventory.
- Create, verify, maintain and record information in databases and spreadsheets used by unit.
- Provide training as needed on procedures and processes for operations or program processes.

C. Resource & Facility Management

- Attend and contribute to management meetings with the program manager and supervisors to provide frontline operational insights. Periodically facilitate program-wide all-staff meetings.
- Serve as the primary liaison between program staff, facilities, building owners, and external partners. Identify and troubleshoot complex equipment or facility issues, submitting and tracking service requests to completion.
- Administer conference room schedules and physical workspace flows to ensure the environment supports the program's vital work. Actively participate in Safety Committee meetings to maintain a secure environment for staff and clients.

E. Event Planning

- Manage the planning of large-scale community events including Cully Fest,
- Thanksgiving food drives and Holiday toy drive. Oversee the logistics and coordination for on-site programs such as the weekly women’s support group and the youth enrichment program, and other various monthly community events and workshops.
- Actively direct and lead on-site community initiatives, including the Mercado and food distribution events, ensuring smooth logistics, safety, and client tracking.
- The OA Senior is a central point of contact for volunteers, community partners, and staff to ensure all events and groups run smoothly from start to finish.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

Minimum Qualifications/Transferable Skills*:

- Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
- Equivalent to completion of the twelfth grade AND
- Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 3-6 years of qualifying training and/or experience).
- Must have a valid driver license by time of hire
- Must pass a criminal background check

We knowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following items to be considered.

- A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)
- A cover letter . Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable.

Your cover letter should address all of the following below:

(1) Why you are interested in this opportunity and how your qualifications and experiences (both professional and/or lived) will make you a successful candidate for this position.

(2) This position works in a high pace environment working with multiple staff with different priorities that change quickly. How will you manage these situations and still provide excellent customer service.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:

- Initial review of minimum qualifications
- An evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates through phone screen and/or interview(s)
- Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: https://multco.us/benefits/new-employee-benefits

Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

In accordance with Oregon Law , Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:
Gary Miguel

Email:
[email protected]

Phone:
+1 (503) 3148943

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:
6002 - Office Assistant Senior