About this role
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.
- Excellent interpersonal, relationship building and communication skills (German speaking)
- Native German & English language skills
- Passionate about American Express and customer service
- Exceptional problem solving and decision-making skills
- Ability to use decision making to drive customer loyalty and growth for the business
- Competitive and motivated
- Ability to work both independently and in a team environment
- Ability to take a professional approach to challenging situations
- Ability to “think on your feet”
Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.