Retail Team Leader - Harry Potter Store Kings Cross

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

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Your New Role…

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As a Retail Team Leader at the Harry Potter Shop, King’s Cross, you’ll play an important role in creating an exceptional experience for our customers and supporting the Retail Assistants to perform at their best.

Working closely with the Store Manager, the role covers the day-to-day operation of the store, including scheduling, sales analysis and commercial reporting, alongside deputising when required.

Your strong interpersonal skills, product knowledge and passion for the brand will help set high standards for customer service and store presentation.

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What’s in it for you?

- £16.80 per hour
- 25 days’ holiday, pro rata
- GymPass
- Subscriptions to HBO Max, Paramount+ and Discovery+ content as well as an employee screeners app
- Staff discounts on Studio Tour tickets, merchandise, food and beverages
- Access to Friends and Family events
- Enrolment on our medical cash plan and pension schemes
- Bring your enthusiasm for the Harry Potter brand and retail experience to the team and apply to join us at Kings Cross.

Your Role Accountabilities

- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training existing staff as well as new starters on new policies, procedures and merchandise.
- Develop monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management.
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.

Qualifications & Experien ce

- Proven experience in a retail environment, ideally with responsibility for supporting or overseeing a customer-facing team.
- Experience training or supporting the development of new and existing team members in an immersive retail environment.
- Experience maintaining high standards of merchandising, stock replenishment and shop presentation.

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Working Pattern

This is a full-time position working 40 hours per week across five days out of seven, including weekends. You will work eight-hour shifts scheduled between 6am and 10:30pm.

Occasionally, shifts for special events may finish as late as midnight. Advance notice will be provided.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.