About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the BID-Milton Manager of Public Safety and Security. This position is responsible for maintaining a safe and secure environment throughout the BID-Milton Hospital property areas by possessing a safety centric mindset with a focus on customer service and WE CARE values.
Job Description:
Site duties & responsibilities include, but are not limited to:
Primary
- Monitoring access control to the BID- Milton Hospital facility.
- Welcoming, assisting and directing all staff and public persons into the facility while ensuring all applicable BID- Milton Hospital Security program and BID- Milton Hospital rules & regulations and set-forth BID- Milton Hospital operating policy & procedures are being met and/or abided by in a professional manner.
- Offer support to any person in need of assistance.
- Monitor all cctv and/or alarm stations for criminal and/or safety situations and take required applicable reactionary steps and needed notifications
- Tours the facility and reports any applicable security and/or safety issues and that all BID- Milton Hospital related policies & procedures are being followed.
- Respond and assist to all emergencies, codes and/or calls for assistance as applicable per BID- Milton Hospital security program.
- Gather respective information, create and issue Access Control ID Badges for all Hospital Staff and Vendors.
- Document, (notify as applicable), file and maintain all respective Shift Reports, Inci dent Reports, Logs and related Hospital security program paperwork.
- Maintain an open line of communication with all respective department liaisons to ensure all issues, assistance requests, follow- up’s as applicable are handled in a timely and complete manner.
Additional
- When required, perform 1:1 Patient Watches to ensure safety of the respective patient is maintained .
- Assist all Hospital Departments to ensure th e daily operations of the Hospital runs in the most smooth, safest, compliant, customer orientated manner possible.
- Any a nd all duties requested by BID-Milton Hospital Director of Safety and Security and/or G4S Management Staff.
- Maintain s a working knowledge of and commitment to follow Hospital Behavior standards, AIDET (Acknowledge, Introduce, Duration, Explanation and Thank you) policy when interacting with patients and/or visitors to the Hospital . .
Qualifications
Min Education
- Must hold a High School diploma or G.E.D. , some college credits preferred.
Min Experience
- Possess 6 mo. to 1 years’ experience in a related Security and/or Customer Service environment.
Skills
- Have the ability to effectively speak, read and write English.
- Has a working knowledge and literacy in basic windows computer operating systems.
- Possess the skills to deal with challenges, communicate effectively while maintaining a harmonious and safe operating work environment.
- Possess the flexibility to work a variety of shifts in a given schedule period.
- Possess the ability to handle private information with discretion and in accordance with all applicable G4S, Hospital and State & Federal guidelines.
- Possess the ability to make quick decisions in emergency situations with minimal supervision.
Complete an accepted, nationally recognized crisis intervention and/or de-escalation certification course .
The above statements are intended to describe the general nature and level of work being performed . This list is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of pers onnel assigned to this position .
May be required to perform similar or rela ted duties as required .
Pay Range:
$20.00 - $24.38
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.