About this role
Position Summary
Reporting to the Senior Director, Enrollment, the Senior Manager, Enrollment will be responsible for providing leadership and direction to enable and expedite the enrollment and activation of newly referred families within Careforth’s Structured Family Caregiving program. The Senior Manager, Enrollment will ensure the overall delivery and compliance with state (both new and existing) and federal regulations for our enrollment programs. Additionally, they will promote a culture of continuous quality improvement, cost reduction outcomes and improvement in the overall quality around caregiver and associate engagement. In partnership with the sales operations team, they will leverage data and analytics to optimize growth within key markets, helping their team meet performance and quality goals while strengthening referral relationships and drive operational efficiency.
What You Will Do:
- Oversee the delivery of enrollment programs, including the management and oversight of the enrollment managers across the growth states
- Assist in planning and implementation of new growth states and programs
- Develop and manage strong relationships with current and prospective partners; represent Careforth at provider, advocacy, local, state and partnership meetings as needed
- Implement and ensure compliance with policies, procedures and other protocols that guide the consistent and quality delivery of initial clinical services for all populations served
- Ensure compliance with internal and external regulatory requirements and professional practice standards toward consumer and caregiver assessment and all other initial enrollment activities
- Oversee quality and performance improvement initiatives associated with program evaluation or mandated by regulatory and contract requirements
- Monitor trends and develop metrics to identify and prioritize opportunities to improve clinical, quality and fiscal outcomes; develop solutions and mitigation plans in collaboration with leadership team
- Lead, coach and mentor staff, promoting an environment of high performance and engagement
- Stay current on industry, market, and community trends
- Perform other projects and duties as assigned
What You Will Bring:
- 7+ years of experience in long term services and supports (LTSS), home and community based-services (HCBS) or managed care, preferably in a business development or customer-facing role
- 5+ years of progressive management experience in a clinical delivery model
- Working knowledge of Medicaid and related program/regulatory requirements required
- Intermediate experience with CRM (e.g. Salesforce) is strongly preferred
- Ability to lead diverse teams and be able to lead by example
- Strong business acumen with ability to understand end-to-end business operations
- Proven project management and process improvement skills, with the ability to influence and drive positive change amongst stakeholder groups
You'll Benefit From:
At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits
The pay range for this position is $90,503 - $135,707 The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.