About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.
What you will have an opportunity to do:
Restaurant Server
Dellshire Resort
Where imagination, wonder, and togetherness come to life in extraordinary style.
Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and
connection.
The Restaurant Server provides professional, engaging service to ensure each guest enjoys an exceptional dining experience. This role embodies Dellshire Resort’s spirit of luxury and family adventure by delivering high-quality food and beverage service with attentiveness, precision, and warmth. The Restaurant Server is responsible for menu knowledge, order accuracy, guest satisfaction, and maintaining the highest standards of hospitality.
Why You’ll Love Dellshire
- Be part of a resort that blends luxury and adventure into a storybook setting.
- Work with a team that values creativity, collaboration, and connection.
- Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
What You’ll Do
- Greet and seat guests in a friendly and professional manner.
- Present menus, describe daily features, and answer questions about food, beverages, and resort offerings.
- Accurately take food and beverage orders and enter them promptly into the POS system.
- Deliver food and beverages to guests efficiently and ensure orders are correct.
- Monitor tables to anticipate and respond to guest needs.
- Handle guest concerns with professionalism, ensuring a positive resolution.
- Process payments accurately, following all procedures.
- Maintain cleanliness of assigned sections, service stations, and overall restaurant areas.
- Assist team members with side duties including restocking, polishing glassware, and setting tables.
- Follow all sanitation, safety, and resort service standards.
- Participate in pre-shift meetings, training sessions, and resort events as assigned.
What are we looking for?
Who You Are
- Minimum of one (1) year of previous serving experience in a high-volume or upscale environment preferred.
- Exceptional communication and interpersonal skills.
- Strong attention to detail with the ability to multi-task under pressure.
- Knowledge of wine, spirits, and craft beverages preferred.
- Must be 18 years of age or older.
- Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of starting and must be re-certified as needed
- Flexible schedule includes evenings, weekends, and holidays.
Join us in creating something extraordinary.
Apply today to bring your passion for hospitality to Dellshire Resort—where every interaction tells a story, and every story begins with you.
Dellshire Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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