Senior Services Consultant II

Overview

Axway, Inc. seeks Senior Services Consultant II in Scottsdale, AZ

Job Description: Responsible for quality deliveries within Computer and Network services to Axway’s enterprise Cloud customers, partners and Customer-Managed services. This includes day-to-day operations of the Axway Solution implemented at Customer site or hosted on Axway SaaS environments; ensure that the regular operational activities are delivered consistently with exceptional service and quality, which meet the defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders; handle Major Incident and follow up with Root Cause analysis details; analyze preventive and reactive solution as appropriate; technical activities such as handling Production incidents, implementing changes, Customer and Partner Certificate management, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities; execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers; plan performance and stress testing in specific cases; manage client expectation and collect new requirement and provide solutioning through Axway B2Bi (Controlled Substance Ordering System) and Sentinel products and ensure the end-to-end handing of any requests or incidents following ITIL guidelines.

Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale, AZ.

Job Requirements: Requires a Bachelor’s degree in Computer Science, Software Engineering, Computer Information Systems or related. In lieu of a Bachelor’s degree, the employer will accept 3 years of academic studies towards Bachelor’s degree and 2 years of related experience.

In addition, position also requires 3 years of related experience which must include some experience in each of the following skills: Enterprise B2B integration platforms that support secure electronic data exchange, controlled substance ordering, partner onboarding, message transformation, and end to end transaction monitoring across healthcare and supply chain networks; EDI X12, EDIFACT, and XML transformations, including schema validation, mapping logic, and partner specific format compliance; Database operational activities with Oracle and MySQL including monitoring, performance tuning and user management; NewRelic, Splunk, and Sentinel for comprehensive end to end monitoring and observability and developing custom dashboards and reports; Define, design, and execute Disaster Recovery exercises, business continuity, and SOX compliant resiliency solutions in enterprise middleware environment; and Linux or Unix (RHEL, Ubuntu, & AIX) and Windows Server administration and operation in production and disaster recovery clusters, with automation using Shell and Python.

EOE.