Manager Quality Region Europe (m/f/d)

Req ID 92040 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

About the Team:

Key purpose of the role is to lead and continuously improve quality performance across operations in Europe by implementing effective quality strategies, managing KPIs and Voice of Customer, ensuring compliance with standards to achieve customer satisfaction and business excellence.

Except Warsaw, we are also open to employment in Wrocław (Poland), Trnava (Slovakia) and Frydlant (Czechia).

What you can look forward to as Manager Quality Region Europe:

- Coach and support local quality staff to ensure consistent execution of quality processes

- Monitor & track quality KPIs (ppm, warranty, returns) across all sites & ensure data accuracy

- Identify deviations and trigger immediate containment actions with responsible local teams

- Drive and follow up problem‑solving activities (8D, root cause analysis) until verified closure

- Coordinate resolution of supplier quality issues and escalations with suppliers and procurement

- Coordinate customer quality topics incl. complaints, escalations & alignment

- Track and manage warranty and field quality cases in cooperation with relevant teams

- Ensure consistent application of quality standards, processes, and guidelines across all locations

- Perform regular audits and ensure closure of internal, customer, and certification findings

- Ensure quality performance and issue resolution in distribution centers (e.g. nill picks, pick errors)

- Support operations on site to resolve quality issues and stabilize processes

- Drive implementation of corrective and preventive measures and contribute to reduction of Cost of Non‑Quality

- Prepare and deliver regular operational quality reports via power BI and escalate critical issues with structured follow‑up

Your profile as Manager Quality Region Europe :

- Solid experience in operational quality management within automotive aftermarket (e.g. manufacturing, repair network, or logistics)

- Strong hands-on expertise in problem-solving methodologies (8D, root cause analysis, QRQC) and ability to drive closure

- Proven experience in managing customer quality, supplier quality, and warranty/field issues

- Good understanding of quality standards and systems (e.g. IATF 16949, ISO 9001) and their practical application

- Ability to work cross-functionally with operations, supply chain and customer teams to resolve issues quickly

- Strong analytical and communication skills with a pragmatic, solution-oriented mindset and focus on execution

- English skills. (verbal and in writing)

- Strong experienced leadership skills and change management of organizations

- High experience in problem solving and prevention methods

Why you should choose ZF in Warsaw:

- An employment contract in a stable, global company

- Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks

- Hybrid system work and flexible working hours

- Possibility of participation in private medical care and life insurance,

- Annual bonus, cafeteria system, company car

- Very good working atmosphere - working in an international team, interesting projects, and tasks

Profesjonaliści w dziedzinie układu napędowego, bezpieczeństwa i technologii podwozia - ZF Aftermarket

Be part of our ZF team as Manager Quality Region Europe (m/f/d) and apply now!

Contact

Joanna Becher