Collections And Deductions Analyst

Job Title: Collections and Deductions Analyst Job Description
The Collections and Deductions Analyst performs soft collections and payment follow-up while maintaining strong, positive relationships with customers and members. This role focuses on resolving deductions and discrepancies, collaborating closely with sales and finance teams, and providing clear visibility into accounts receivable status through regular reporting and meetings.
Responsibilities
- Perform soft collections and payment follow-up with customers and members using a relationship-focused approach.
- Send reminder emails and make occasional follow-up calls to ensure timely payment of outstanding invoices.
- Escalate unresolved collection issues to the sales team for further action when appropriate.
- Investigate and resolve customer deductions related to short shipments, pricing discrepancies, damaged products, and spoilage claims.
- Collaborate heavily with the sales team to obtain supporting documentation and information needed to resolve deductions and collection issues.
- Attend accounts receivable (AR) aging meetings to review outstanding balances and prioritize collection activities.
- Prepare and present collection updates, including status of outstanding balances, at AR aging meetings and other internal discussions.
- Communicate professionally and effectively with Sales, Finance leadership, and executive stakeholders regarding account status, issues, and resolutions.
- Accurately perform data entry related to accounts receivable, deductions, invoicing, and collections activities.
- Support invoice processing and ensure that documentation for purchase orders, invoices, and deductions is complete and accurate.
- Provide excellent customer service during all collection and deduction resolution interactions.
Essential Skills
- 2+ years of experience in an accounts receivable (AR), accounts payable (AP), collections, or deductions position.
- Hands-on experience with collections, deduction resolution, and accounts receivable processes.
- Strong Microsoft Excel skills, including vlookups, pivot tables, and basic formulas.
- Proficiency with Microsoft Outlook for professional written communication and follow-up.
- Understanding of purchase orders (POs), invoices, deductions, and collections processes.
- Ability to communicate professionally and clearly with customers, leadership, and sales teams.
- Experience with data entry, invoicing, and invoice processing in an accounting or AR environment.
- Background in customer service within a collections or accounting setting.
- Familiarity with accounting and ERP systems such as NetSuite, Oracle, or Microsoft Great Plains (Microsoft GP).
Additional Skills & Qualifications
- 1+ year of experience in food manufacturing, consumer goods, or big box industry is preferred.
- Experience working specifically with Great Plains and/or Oracle or NetSuite is preferred.
- Previous experience making collection calls in a soft, relationship-focused environment is beneficial.
- General accounting knowledge related to AR, AP, and deductions is an advantage.
- Strong organizational skills and attention to detail when managing multiple accounts and deductions.
- Ability to collaborate effectively across departments, especially with sales and finance teams.
Work Environment
You will work in a cubicle environment as part of a small, collaborative accounts receivable team of approximately two other collections and deductions specialists. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is fully onsite during the contract period, then transitions to a hybrid schedule with three days onsite each week after conversion. The company fosters a friendly team environment and emphasizes a people-first culture, offering a softer, less aggressive approach to collections that typically involves sending email reminders twice, making one follow-up call, and then escalating to sales if needed. After conversion, you gain access to benefits such as medical, dental, and vision coverage, along with company events and social activities such as outings, happy hours, and other team-building events.
Job Type & Location
This is a Contract to Hire position based out of Boise, ID.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Boise, ID.
Application Deadline
This position is anticipated to close on Oct 26, 2026.
Workplace Type
This is a fully onsite position in Boise,ID.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.