Lead Digital/Technical Product Manager - AI Product Solutions

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The candidate selected for the Lead Digital/Technical Product Manager - AI Product Solutions position will join AI enablement teams in USAA’s Technology organization.  The candidate will have an opportunity to lead a value chain of AI delivery that runs from pilots through production.  The candidate selected for this position will work with multiple lines of business, stakeholders, and delivery teams through all stages of the development lifecycle.  The candidate will be responsible for serving several AI domains by partnering with lines of business and stakeholders to prioritize project and feature level efforts, partnering with stakeholders, data scientist, and engineers to design and drive implementation of AI solutions, identifying ways to optimize and improve existing products, and partnering with peers to manage dependencies and risks across the wider AI value chain.

The candidate selected for this position will be accountable for attaining, understanding, prioritizing, and communicating business needs and technical solution design to create AI enablement strategy, multi-year strategic roadmaps/plans, multi-quarter tactical implementation roadmaps/plans, and feature-level work backlogs that span multiple quarters for cross functional implementation teams composed of data scientist and AI engineers.  The candidate will also be responsible for guiding the user experience and lifecycle of AI solutions across their assigned domains including identifying and achieving target user experiences beginning with adoption/onboarding and continuing with user engagement through each solution’s lifecycle.  The candidate will demonstrate strong critical thinking, problem solving, and technical knowledge along with an expert ability to work across multiple delivery methodologies to plan and predictably deliver business value.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

- Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
- Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
- Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
- Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
- Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
- Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
- Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.
- Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
- Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
- Comprehensive knowledge of the AI development lifecycle including data science run pilots and engineering run productionalization and hardening, and emerging AI technologies.
- Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to lines of business, cross-functional teams, non-technical users and senior leadership.

What sets you apart:

- 8 or more years of experience delivering successful AI / Machine Learning (ML) products OR mixed experience delivering successful products and consulting on AI technology and tooling totaling 8 + years.
- 5 or more years of experience in enterprise technology/engineering or Data Science at a major financial institution.
- 5 or more years of experience setting Key Performance Indicators, objectives, and milestones and measuring progress in systems of record such as JIRA and Clarity.
- Technical fluency: comfortable understanding and discussing AI concepts and their derivative business value including working at all phases of the AI lifecycle, managing data requirements, the ability to discuss technical trade-offs and challenges with data scientist and AI engineers, and developing use cases and speaking to how technology deliverables impact stakeholders’ business needs.
- Proven success designing AI solutions and planning delivery including prioritizing business needs, drafting solutions design, collaborating with architects, data scientists, and engineers to refine solutions design, setting milestones, and drafting features for milestone delivery.
- Experience working with, engaging, and influencing multiple cross-functional teams and leaders including data scientists, engineers, and other personnel across geographically distributed work environments to deliver working technology.
- Proven bias towards informed action demonstrated by taking initiative to develop an understanding of ambiguous business challenges and/or technical needs, planning a path forward, and generating buy-in for quick impactful action.
- US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $143,320 - $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.