About this role
ESSENTIAL FUNCTIONS
- Greet guests & ascertain their interest, so you may make sales recommendations
- Excellent accuracy when using POS systems
- Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by Management
- Present merchandise to increase sale with add on items
- Must be able to describe merchandise features, benefits, and explain use
- Maintain inventory, merchandise placement, and accurate counts. Assist in inventory
- Continually increase knowledge of product, facility, and all events held on campus
- Other duties as assigned by supervisor
- Assist the store set-up team with the merchandising of event gift shops including plan-o-grams, merchandise placement, inventory control, cleaning of shops & fixtures
- Serve as the first and final point of contact for members and guests, providing a warm, polished welcome and farewell.
- Verify membership upon arrival and ensure guests are accompanied by a sponsoring member before entering the main Club level.
- Check in members and guests for dining reservations and promptly communicate arrivals to the host team on the main floor.
- Provide clear directions and assist with questions regarding Club access, parking, valet service, and other arrival needs.
- Maintain awareness of the entrance and guest flow, keeping the arrival area organized and escalating access or reservation issues to Club management as needed.
- Offer assistance or an escort into the Club when appropriate, helping create a seamless transition from arrival to the dining experience.
- Maintain a professional presence at the entrance and protect member privacy and confidentiality at all times.
- Thank members and guests as they depart and provide a warm, genuine farewell.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school graduate, GED, or equivalent experience in comparable company
- Accuracy in open & close procedures
- Must be able to take constructive feedback & make necessary changes
- Excellent customer service and selling skills
- Be willing to work extended hours on event days including OSU home football games
- A key function will be opening or closing a retail store
- Able to lift 50lbs and stand for long periods of time
- Innovative & self- starter, who can work independently and as part of a team
- Ability to work nontraditional hours, included nights, holidays and weekends and overtime as required
- Flexibility in Duties & responsibilities as needed in other areas