IT Support Specialist

OVERVIEW

We are currently seeking an IT Support Specialist in our IT Department in Chicago, IL.

The IT Support Specialist provides daily support to computer users throughout the organization. Primary responsibility is Telephone support to company Help Desk hotline.  Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing.  Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.

There are many compelling reasons why exceptional people should consider a career with our company:

- Challenging, complex work
- Creative and innovative problem-solving environment
- Supportive, communicative managers who reward hard work
- Opportunities for growth, training, and development
- Flexibility in career path & progression
- Opportunities to work and live all over the United States

RESPONSIBILITIES

- Respond to request via phone calls, in person or by email through help desk software.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Image new computers to company standard install.
- Support company mobile phones and smart phones
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issues have been resolved.

QUALIFICATIONS

- Degree in Information Technology or related field or relevant experience,
- Excellent oral and written communication
- Ability to prioritize tasks and work in a fast paced environment
- Salary: $25-$38 per hour

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or [email protected].

An Equal Opportunity Employer, Disability/Veteran

Salary Range Disclaimer

Please note that job titles may span more than one career level. The actual base pay is dependent upon many factors, including but not limited to: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus and other benefits.