Fan Services Venue Manager - 7 Host Cities (Brazil)

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

THE POSITION

The FIFA Women’s World Cup 2027 (FWWC2027) will take place in June and July 2027 across eight stadiums in Brazil.

Reporting to the Fan Services Manager, the Fan Services Venue Manager is responsible for delivering a world‑class fan experience at the FIFA Women’s World Cup 2027. This role, initially, supports the planning, coordination, and delivery of fan services across all venues, ensuring that spectators enjoy a safe, welcoming, and seamless experience from arrival to departure.

The Fan Services Venue Manager acts as the primary point of contact for all key fan service deliverables within stadium operations, ensuring consistency and compliance with agreed service standards across the tournament.

This role requires effective management of spectator services, close coordination with FIFA Functional Areas and stadium teams, and strong engagement with internal and external stakeholders. Key focus areas include clear communication, problem‑solving, innovation, issue escalation, transparency, and the use of reporting tools to ensure operational excellence.

The Fan Services Venue Manager is responsible for the planning, preparation, and delivery of fan services of a specific stadium, including:

Operational Planning & Service Delivery
- Responsible for the planning, coordination, and delivery of Fan Services operations at the assigned stadium, including spectator information points, wayfinding and guidance, accessibility and mobility assistance, stroller storage, and other spectator support services.
- Ensure the delivery of welcoming and inclusive fan experience, by implementing efficient Fan Services operations that comply and meet FIFA service standards, respond to spectator needs, and align with the defined project scope and the overall FWWC2027 programme.
- Oversee the setup, operational readiness, management, and dismantling of fan service spaces, assets, Technology Equipment (TEAP), Furniture, Fixtures & Equipment (FF&E), and related logistics.
- Cross-Functional Coordination & Stakeholder Management
- Work closely with stadium Venue Management, Security, Ticketing, Volunteer Management, Hospitality, Dressing & Signage and other teams to integrate tournament operations with existing stadium services ensuring coordinated spectator flows, and integrated resolution of fans needs throughout the matchday journey.
- Coordinate with FIFA Functional Areas, stadium operators, local authorities and external stakeholders to support Last Mile operations, ensuring clear wayfinding, and a safe, smooth spectator journey to and from the stadium.
- Build and maintain effective working relationships with FIFA Functional Areas, stadium operators, service providers, and other relevant stakeholders. Confidently lead cross-functional meetings, navigate competing priorities, and exercise sound judgment in balancing collaboration with constructive challenge to ensure decisions support Fan Services operational needs and objectives.
Workforce & Project Management.
- Lead, coordinate, train and oversee Fan Services staff and volunteer teams, ensuring effective deployment, operational readiness, team welfare, and the consistent delivery of high-quality spectator services throughout stadium operations.
- Maintain close coordination with the Fan Services Central Team through regular operational meetings, providing progress updates, tracking deliverables on Monday.com, addressing challenges, and ensuring alignment between stadium-level planning and tournament-wide Fan Services strategies and standards.
- Ensure timely and accurate completion of WeTrack reporting requirements, including pre-tournament readiness reports, post-match reports, and tournament debriefings.
Matchday Operations & Incident Management
- Oversee all Fan Services operations on matchdays, ensuring the effective implementation of established Standard Operating Procedures (SOPs), policies, and operational protocols. Proactively identify and mitigate operational risks, resolve issues within the scope of responsibility, and escalate incidents through the appropriate reporting lines when required.

YOUR PROFILE

Education
- University degree in Event Management, Hospitality, Sports Management, Business Administration, or a related field relevant to the role,or equivalent vocational qualifications and professional experience.
- Advanced proficiency or fluency in both spoken and written Brazilian Portuguese and English is required.
- Strong administrative, and ITskills including MS Office (Word, Excel, PowerPoint).
- Previous experience with project management tools, such as Monday.com, as well as WeTrack, is considered an asset.

Experience

- Minimum of 3 years of professional experience in Fan Services, Event/Venue Operations, Hospitality, or other relevant operational roles, preferably within major sporting events, international events, or large-scale public events.
- Proven experience coordinating operations or service delivery in dynamic, multi-stakeholder environments, working with internal teams, external partners, local authorities, and service providers.
- Demonstrated experience leading and coordinating teams, including workforce planning, deployment, supervision, and team engagement. Previous experience managing large groups of staff or volunteers is considered an advantage.
- Familiarity with crowd management principles, particularly within sporting events is an asset.
- Solid understanding of event planning and project management methodologies.
- Strong presentation, negotiation and leadership skills.
- Excellent written and verbal communication skills.
- Ability to work independently and lead cross‑functional teams.
- Strong crisis‑management capability with the ability to remain calm and decisive under pressure.
- Familiarity with host stadium operations is considered an asset.
Skills & Competencies
- Ability to manage priorities, adapt to changing operational needs, and deliver responsibilities within agreed timelines.
- Strong problem-solving skills, with the ability to remain adaptable, proactive, and solution-focused in high-pressure operational environments.
- Ability to prioritize and manage high workloads during busy periods.
- Excellent interpersonal skills across diverse stakeholder groups.
- Cultural awareness and sensitivity, including individuals with disabilities, reduced mobility, and different accessibility or support needs.

Certifications & Requirements

Right to work in Brazil.