About this role
Job Overview: We are seeking a skilled and customer-focused Service Advisor to join our team.
As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for the automotive industry and enjoy working with people, we want to hear from you!
Duties:
- Greet customers and assist them with their service needs
- Consult with customers to determine their vehicle repair and maintenance requirements
- Provide accurate estimates for automotive repairs and services
- Schedule appointments and manage the service department's workflow
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles and any additional repairs needed
- Process payments and handle customer inquiries or concerns
- Maintain accurate records of customer interactions and service history
Requirements:
- Previous experience in a dealership or automotive service environment is preferred
- Basic knowledge of automotive repair, oil changes, tire services, and other common automotive maintenance procedures
- Strong customer service skills with the ability to build rapport and provide excellent customer care
- Excellent communication skills, both verbal and written
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize work in a fast-paced environment
- Proficient in using computer systems for invoicing, estimating, and record keeping
We offer competitive pay based on experience and performance. This is a full-time position with opportunities for career growth within our organization.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person