Patient Service Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

### Job Title
Patient Service Specialist

### Location
Canton

### Facility
Mercy Hospital

### Department
Dentistry-Integrated Surgical Institute

### Job Code
B15028

### Shift
Days

### Schedule
7:30am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Service Specialist, you’ll help create an exceptional experience for patients, families and visitors from arrival through checkout. You’ll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You’ll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works Monday-Thursday, 7:30am – 5pm. No weekends or holidays.

A caregiver who excels in this role will:

- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

- Investigate, triage and resolve patient issues using the established HEART model.

- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

- Enter and maintain confidential patient information.

- Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

- OR an Associate’s Degree and one year of experience

- OR a Bachelor’s Degree

- Working knowledge of PC window applications

- Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

- Knowledge of medical terminology

- Type a minimum of 30 words per minute or personal computer keyboard skills

- Epic experience

- Comfortable utilizing various Microsoft Applications

Physical Requirements:

- Must be able to ambulate patients for x rays and to dental chair.
- Dexterity sufficient to operate CRT/PC and other office equipment.
- Ability to work while standing the majority of work day.
- Requires frequent data entry, lifting patients, pushing/pulling over 75 pounds, sitting, squatting, standing and walking.
- Must possess manual dexterity to pass instrumentation, hand mix impression material and stone / plaster, use applicator gun to express impression gun, trimming casts as well as operate PC.

Personal Protective Equipment:

- Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.