Sr. Director of Global Client Operations - Digital Brand Services

Sr. Director of Global Client Operations, Digital Brand Services
Location: Wilmington, Delaware
Hours: Hybrid, Monday-Friday, 8 am to 5 pm

About Digital Brand Services

Digital Brand Services (DBS) partners with the world’s leading enterprises to protect, optimize, and manage their digital presence. As a trusted advisor to global brands, we deliver comprehensive domain management, digital risk protection, and cybersecurity solutions that help organizations navigate an increasingly complex and evolving threat landscape.

Backed by more than a century of experience serving corporate clients, DBS combines deep expertise with innovative technology to safeguard critical digital assets, strengthen brand integrity, and enable business growth. Our mission is to empower organizations to operate with confidence, resilience, and trust in the digital economy.

The Opportunity

We are seeking an accomplished and visionary senior leader to join our Global Operations Leadership Team. This role presents a unique opportunity to influence enterprise-wide strategy, lead high-performing global teams, and play a critical role in shaping the future of our operations organization.

Reporting to the Senior Vice President of Global Operations, the Sr. Director of Client Operations will be a key member of the Senior Operations Leadership Team, overseeing fulfillment, billing, invoicing, and vendor management. In close partnership with the Client Services organization and shared services teams, this function is responsible for delivering world-class service and supporting organic growth across the Digital Brand Services organization.

Leading a global organization, this individual will provide executive oversight for critical operational functions, foster a culture of accountability and continuous improvement, and ensure the consistent delivery of exceptional client experiences. The role requires a balance of strategic thinking, people leadership, and operational rigor, with a focus on scaling capabilities, accelerating performance, and enabling long-term business growth.

You will be expected to operate with a client-centric mindset, leveraging strong financial acumen, analytical rigor, and business insight to evaluate opportunities and risks across the organization. This leader will synthesize data from multiple sources, identify trends and interdependencies, and make informed recommendations that drive strategic and operational outcomes. Success in this role requires the ability to influence and negotiate across a broad stakeholder landscape, balancing competing priorities while delivering solutions that support both client and business objectives.

Some of the things you will be doing:

- Shape and execute the operational strategy for the business, ensuring alignment with organizational priorities, growth objectives, and client expectations.
- Serve as a strategic thought partner to leadership, leveraging data, market insights, and business trends to inform decision-making and influence organizational direction.
- Lead a global organization through leaders, fostering a high-performance culture focused on accountability, innovation, collaboration, and continuous improvement.
- Partner with executive and cross-functional stakeholders to align operational initiatives with broader business goals, client needs, and growth strategies.
- Leverage enterprise-wide metrics, financial performance indicators, client data, and operational analytics to assess business health and guide strategic investments and priorities.
- Demonstrate strong financial acumen through ownership of budgets, resource planning, forecasting, and investment decisions, ensuring operational effectiveness while delivering business value.
- Drive the achievement of key business metrics, service-level commitments, and operational OKRs while balancing efficiency, quality, and client experience.
- Lead complex negotiations with internal and external stakeholders, influencing outcomes that balance client needs, organizational priorities, and business objectives.
- Identify opportunities to scale processes, systems, and organizational capabilities to support continued business growth and evolving client demands.
- Develop and strengthen leadership capability through coaching, succession planning, and talent development, ensuring a strong and sustainable leadership pipeline.
- Be a champion for organizational change and transformation efforts, ensuring teams remain agile, engaged, and focused during periods of growth and/or ambiguity.
- Collaborate with product, technology, commercial, and client-facing teams to improve service delivery, streamline workflows, and enhance the overall client experience.
- Establish and maintain strong governance practices, risk management processes, and operational controls to support business continuity and compliance requirements.
- Monitor industry trends, client expectations, and emerging technologies to identify opportunities for innovation and operational advancement.

Skills and Qualifications

- Bachelor's degree in Business, Operations Management, Finance, or a related field, or equivalent combination of education and experience.
- 10+ years of progressive leadership experience within operations, service delivery, client experience, or related business functions, including significant experience leading leaders and global teams.
- Demonstrated success developing and executing operational strategies that drive measurable business outcomes and support organizational growth.
- Proven ability to operate effectively as a member of a senior leadership team, influencing decision-making and driving cross-functional alignment.
- Strong financial acumen, including experience with budget planning, forecasting, resource allocation, business case development, and investment prioritization.
- Extensive experience utilizing data, analytics, and business insights to make informed decisions, identify opportunities, and drive operational and strategic improvements.
- Proven ability to evaluate business performance through an enterprise lens, connecting operational, client, financial, and organizational data to develop sound recommendations and solutions.
- Strong negotiation and influencing skills, with the ability to build consensus, navigate competing priorities, and achieve favorable outcomes across a diverse group of stakeholders.
- Experience leading organizational change, transformation, and continuous improvement initiatives in complex and evolving environments.
- Exceptional communication and executive presence, with the ability to effectively engage audiences at all levels of the organization.
- Demonstrated success building, coaching, and developing high-performing teams and leadership talent.

What will make you successful:

- Ability to think strategically while driving execution and accountability.
- Enterprise mindset with the ability to balance short-term priorities against long-term business objectives.
- Strong business and financial acumen with a deep understanding of how operational decisions impact organizational performance.
- Exceptional analytical capabilities and comfort interpreting complex data sets to inform business decisions.
- Skilled negotiator and influencer who can build consensus and align stakeholders around common goals.
- Proven ability to lead through ambiguity, manage change, and create clarity for teams.
- Passion for developing people, building inclusive teams, and fostering a culture of high performance.

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