About this role
This position implements, maintains, optimizes, and proactively supports LCS business systems. As a subject matter expert, the role monitors system health, resolves root causes, and prevents recurring issues. It also develops automation and AI-enabled solutions that streamline work, improve decisions, and enhance the user experience. Solutions must align with security, data privacy, governance, and responsible AI standards. The position also leads complex projects and drives continuous improvement across the business systems portfolio.
This position reports to the Director, Financial Systems.
Experience is Everything.
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.
What You’ll Do:
- Configure, customize, and integrate LCS business systems to meet complex business needs and improve functionality.
- Build, maintain, and proactively monitor system integrations, interfaces, files, jobs, and data flows. Resolve root causes and prevent business disruption.
- Serve as a subject matter expert and advise stakeholders on capabilities, best practices, and industry trends.
- Lead upgrades, patches, enhancements, and AI-enabled changes from planning through adoption while ensuring stability, security, and business value.
- Translate business needs into technical solutions that improve processes and workflows. Identify appropriate uses for automation, machine learning, generative AI, and conversational tools.
- Maintain clear system and AI solution documentation, including configurations, support procedures, data requirements, controls, and testing evidence.
- Evaluate emerging technologies, system updates, automation platforms, and AI capabilities. Recommend secure, scalable, and well-governed solutions aligned with business priorities.
- Analyze alerts, performance trends, integration failures, recurring incidents, and escalated tickets. Implement corrective and preventive actions that improve reliability.
- Perform other duties as assigned.
What We’re Looking For:
- Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent experience required.
- Six or more years of related experience required; direct business systems experience preferred.
- Strong analytical, troubleshooting, and root-cause analysis skills. Able to interpret system data, recognize patterns, assess risk, and prevent recurring issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Detail-oriented and committed to delivering high-quality work on schedule.
- Able to consult with and influence large stakeholder groups.
- Proven ability to manage multiple priorities and projects in a fast-paced environment.
- Experience with SQL, scripting, integrations, workflow automation, low-code/no-code platforms, monitoring, analytics, or AI development tools preferred. Familiarity with security, privacy, governance, testing, and responsible AI practices is also preferred.
Why Join Us?
- Industry Leader.
- Inclusive & collaborative culture.
- Top Workplace USA.
- Top Workplace Iowa.
- Charity and community involvement.
- Outstanding advancement opportunities.
- Ongoing career development.
Benefits
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.
Our Commitment
LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com
Additional Information
Travel frequency: 0-10%
Estimated Salary: $98,000 - $122,000
The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.
LCS IS AN EQUAL OPPORTUNITY EMPLOYER.