About this role
Description
Ready to Make a Difference?
ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. This role will help document, analyze, and improve how AOS manages business applications, user access, administrative services, and operational processes across its application portfolio.
Working alongside application owners, business stakeholders, and operational leaders, you will help develop service inventories, process documentation, knowledge resources, and recommendations that support standardization, efficiency, and future centralization efforts. This internship is ideal for a student interested in business systems, operations, process improvement, governance, or technology-enabled business services.
This is an entry-level, 10-week, full time internship that begins in early June and ends in early August. This role will be hybrid from Reston, VA. At this time, we are unable to provide relocation assistance for internships at this time.
Key Responsibilities
- Inventory and document administrative services performed across AOS applications and platforms.
- Analyze application ownership, recurring activities, dependencies, and support requirements.
- Document user provisioning, deprovisioning, and access management processes.
- Develop process maps, service catalogs, RACI matrices, and operational documentation.
- Collect, organize, and assess existing job aids, procedures, and knowledge resources.
- Identify process improvement, standardization, and consolidation opportunities.
- Conduct stakeholder interviews and validate findings with application owners and business partners.
- Prepare recommendations and presentations for AOS leadership.
Basic Qualifications
- Completion of at least 30 college-level credit hours by the internship start date in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.
Preferred Qualifications
- A completed bachelor's degree and enrollment verification or 9 credit hours in a graduate program related to Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics or Computer Science.
- Strong analytical, organizational, and communication skills.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Experience with business analysis, process mapping, documentation, project management, or technology-related coursework.
- Interest in business systems, application administration, governance, or operational excellence.
- Strong attention to detail and ability to work independently and collaboratively.
- Familiarity with Microsoft 365, SharePoint, Visio, Power Platform, or similar business technologies.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is :
$37,855.00 - $77,869.00
Reston, VA (VA30)