About this role
Remote
Schedule: Sunday–Thursday | 9:00 AM–5:00 PM
Thrive in a Fast-Paced, High-Volume Call Environment?
This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.
At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.
If you like structure, momentum, and a steady flow of calls, you’ll do well here.
What You’ll Be Doing
- Handle a high volume of outbound/inbound calls, emails, and online inquiries
- Speak with clients, assess needs, and recommend appropriate swim programs
- Convert inquiries into registrations in a clear and professional manner
- Follow up on incomplete registrations and warm leads
- Manage client accounts, schedule changes, and general questions
- Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
- Work closely with operations to ensure a smooth client experience
This Role Is NOT For You If:
- You prefer slow-paced or low-volume work
- You dislike being on the phone most of the day
- You struggle with multitasking or staying focused under pressure
This Role IS a Great Fit If:
- You thrive in high-volume, fast-moving environments
- You are confident and clear on the phone
- You stay organized while handling multiple tasks
- You work well with structure, processes, and schedules
- You are dependable, punctual, and accountable
What We’re Looking For
- Very strong verbal and written communication skills
- Experience in call-center, client care, or sales roles (preferred)
- Comfort handling back-to-back calls and inquiries
- Attention to detail and accurate data entry
- Ability to work Sunday–Thursday | 9:00 AM–5:00 PM
Why Join Aqua Life Swim Academy
- Meaningful work helping families access life-saving swim skills
- Warm inbound inquiries (no cold calling)
- Clear systems, scripts, and support
- Professional, respectful, and fast-paced team environment
- Fully remote role with consistent hours
- Opportunity for advancement