Automotive Service Dispatcher

Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport, IL.

JOB DESCRIPTION:

The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.

DUTIES AND RESPONSIBILITIES:

- Work with service team to maintain customer satisfaction rating

- Ensure all documents necessary for technicians are readily available and accounted for

- Work to accomplish forecasted goals that have been established by service management

- Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily

- Properly assign jobs based on technician level (to meet warranty standards)

- Monitor technician staff to ensure efficient and safe work practices

- Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised

- Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's

- Handle routine complaints presented by staff and/or customers

- Ensure technicians follow warranty material disposition procedures

- Spot check RO's turned in by technicians to ensure the assigned work has been performed

- Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement

- Spot check repairs to ensure quality and timely completion

- Main a high level of organization and cleanliness in shop, storage/tool room and service lot

- Maintain and manage special tool inventory

- Other duties as assigned

QUALIFICATIONS:

- At least 2 years of service dispatch experience or

- 3+ years' experience as a service advisor at a dealership

- Technical automotive knowledge

- Demonstrated ability to manage others

- Organized and friendly personality

- Automotive Dealership experience required

- Will need availability to work one evening per week and rotating Saturdays (1-2 per month)

- Salary dependent upon experience

BENEFITS:

- Health and Dental

- Vision

- Short Term Disability

- Life Insurance

- Accident, Critical Illness, Cancer, and Hospital Insurance

- 401K Plan

- PTO

- Employee Assistance Program

- Free College Program through our partnership with Strayer University