About this role
Service Advisor – Cumberland Kia
🕒 Full-Time | 💰 Competitive Pay + Performance Based Bonus
Cumberland Kia is growing, and we’re looking for a high-performing Service Advisor to join our team.
If you’re someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience—this is a great opportunity to build a long-term career.
What You’ll Do:
- Greet customers promptly and professionally in the service lane
- Listen to customer concerns and accurately document vehicle issues
- Recommend maintenance and repairs based on manufacturer guidelines
- Provide clear communication and updates throughout the service process
- Present and explain repair estimates, including upsells when appropriate
- Coordinate with technicians to ensure efficient workflow
- Deliver a high level of customer satisfaction and build lasting relationships
What We’re Looking For:
- Previous automotive service advisor experience preferred (Kia experience a plus)
- Strong communication and customer service skills
- Ability to multi-task and stay organized in a fast-paced environment
- Sales-minded with a focus on providing value to the customer
- Familiarity with dealership systems (CDK, Xtime, etc.) is a plus
- Positive attitude, team player, and self-motivated
What We Offer:
- Competitive pay plan with strong earning potential
- Performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k)
- Ongoing training and career development
- A supportive, team-oriented environment
Why Cumberland Kia?
We’re committed to building a team that takes pride in what they do. Our service department is growing, and we’re focused on creating an efficient, customer-first experience—backed by the tools, training, and leadership you need to succeed.
Ready to take the next step in your automotive career? Apply today and join the Cumberland Kia team.