Account Manager (Customer Success & Growth)

Account Manager

Role Summary:

As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients from various industries. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!

This is an in-office position in Singapore. Our office is next to Kent Ridge MRT station.

Want to see the platform you'd be representing?
Check out this short overview:

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Who are we?

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

What You’ll Be Doing:

- Build trusted, long-term relationships with customers, understanding their business goals, challenges, and evolving needs.
- Drive successful onboarding and product adoption, helping customers integrate PatSnap's solutions into their workflows and achieve measurable business value.
- Deliver tailored training and workshops, introduce AI-powered capabilities, and help customers discover new use cases to maximize product value.
- Monitor customer engagement and usage, proactively address adoption challenges and churn risks, and strengthen customer retention and renewal readiness.
- Collaborate with internal teams to resolve customer challenges, ensure timely follow-up, and advocate for customer needs and feedback.
- Leverage customer insights and usage data to improve engagement strategies, scale adoption initiatives, and enhance overall customer success.

Requirements

About You:

- 3+ years in B2B SaaS customer success, account management, or related customer-facing roles. Experience in enterprise software, AI, intellectual property, information services, or consulting is a plus, particularly in technology, digital transformation, or business consulting.
- Bachelor’s degree or above; background in business, chemical, engineering, or related fields is a plus.
- Excellent interpersonal and presentation skills, with the ability to engage, influence, and build trust with stakeholders at different levels.
- Proficiency in using AI tools such as ChatGPT, Claude, Gemini and other productivity or sales AI tools to research prospects, analyse information, personalize outreach, prepare for meetings and improve day-to-day productivity. You see AI as a working tool, not just a buzzword.
- Passionate about customer success, with the ability to understand complex business challenges, identify practical solutions, and drive meaningful customer outcomes.
- Brings a strong sense of urgency, curiosity and ownership, with the willingness to take initiative rather than waiting for instructions. Enjoys working in a fast-moving environment where priorities can evolve quickly.
- Experience selling into R&D, IP, legal, or innovation teams is highly preferred.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.