About this role
Join Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.
Schedule: Monday–Friday, 8:00 AM-5:00 PM
Compensation: $17.50–$22.17 DOE
Benefits
- Utah Retirement Systems (Pension & 401(k) options)
- Public Employees Health Plan (PEHP) Medical & Dental Insurance
- Vision Benefits Plan
- Employer-Provided Health Savings Account (HSA) Contributions
- Flexible Spending Account (FSA) Options
- Company-Paid Life Insurance
- Company-Paid Short- & Long-Term Disability Insurance
- 12 Paid Annual Holidays
- Generous Paid Time Off (PTO)
- Funds for Training and Development
- Scheduled Annual Pay Increases
About Us: Wasatch Behavioral Health
Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.
What You'll Do as a Care Team Assistant
- Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
- Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
- Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
- Schedule, reschedule, and confirm appointments while maintaining provider calendars.
- Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
- Prepare, update, and maintain accurate client charts and electronic health records.
- Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
- Assist clients with forms, paperwork, and general questions about clinic services and processes.
- Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
- Handle confidential information with professionalism while maintaining HIPAA compliance.
- Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
- Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.
Qualifications
- High school diploma or GED
- At least 6 months of clerical or secretarial experience
- Strong communication skills (verbal + written)
- Solid computer and multitasking skills
- Compassionate, organized, and detail-oriented
- Spanish speakers may qualify for a wage increase
Apply Today
Ready to make a real impact? Submit your application today and take the next step toward a career that truly changes lives. We're excited to meet you and cheer you on as you grow with our team!
Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.