FACILITIES & EVENT SUPPORT TECHNICIAN (MOVES & SETUPS)

Position Summary:

This position reports to the Senior Facilities Operations Manager and consists of performing routine furniture repairs, workspace adjustments, and basic fixture maintenance to ensure a safe and functional environment across multiple buildings. This position is responsible for addressing minor repairs such as tightening hardware on desks, chairs, and tables, replacing damaged components, adjusting workspace equipment, and maintaining fixtures including lighting, ceiling tiles, door hardware, and signage. This position plays a critical role in supporting daily operations by ensuring workspaces, equipment, and common areas remain operational, organized, and aligned with client standards.

This position is expected to demonstrate strong attention to detail, reliability, and a proactive approach to identifying and resolving minor maintenance and setup issues. This requires the ability to troubleshoot basic equipment concerns, support event and workspace setups, and maintain organized storage and supply areas while ensuring tools and materials are properly managed. Adaptability, problem-solving skills, and consistent follow-through are essential, as this position contributes directly to maintaining safe, efficient, and well-maintained environments that support daily operations and overall client satisfaction.

Essential duties include, but not limited to:

- P erform daily furniture moves within the same building or across multiple buildings, including desks, chairs, tables, and equipment.

- Execute room “flips” for conference rooms, training rooms, and open collaboration spaces based on schedules and client needs.

- Support onsite events by setting up and breaking down rooms according to floor plans, diagrams, and calendar details.

- Perform routine furniture maintenance, including tightening loose screws on desks, chairs, and tables to ensure safety, stability, and proper functionality.

- Replace missing, worn, or damaged chair components such as glides, casters, and bolts to maintain usability and extend the life of office furniture.

- Adjust and secure desk components, including keyboard trays, monitor arms, and cable trays, to ensure proper alignment, ergonomic support, and safe operation.

- Replace light bulbs as needed in designated areas, performing non-electrical maintenance tasks while ensuring workspaces remain properly illuminated.

- Replace damaged or stained ceiling tiles to maintain a clean, professional appearance across office and common areas.

- Adjust door closers and tighten door hardware to ensure smooth operation, proper closure, and overall facility safety.

- Replace worn, outdated, or damaged signage and nameplates to maintain accurate identification and a professional workplace environment.

- Secure loose cables and reposition floor cord covers to minimize tripping hazards and support a safe and organized workspace.

- Set up, reposition, and adjust whiteboards, monitors, and portable equipment to support meeting room functionality and daily operational needs.

- Perform minor troubleshooting of setup-related issues, such as securing loose connections and repositioning equipment to ensure readiness and reliability.

- Organize and maintain tools, parts, and supply areas to ensure materials are readily available and stored in a clean, orderly manner.

- Replace batteries in basic equipment, such as clocks and small devices, to ensure continuous functionality and minimize operational disruptions.

- Read and interpret work orders, calendar invites, and setup instructions to ensure accurate and timely execution.

- Coordinate with internal teams and stakeholders to ensure all setups meet expectations and deadlines.

- Maintain cleanliness and organization of storage areas, event spaces, and shared environments.

- Assist with light maintenance tasks related to furniture and workspace functionality as needed.

- Ensure all work is completed with minimal disruption to employees and business operations.

- Uphold strict confidentiality standards when working in sensitive or high-profile environments.

- Identify and communicate any issues, damages, or improvement opportunities to management.

- Other duties as assigned.

Qualifications

- Experience with furniture moves, room setups, and event support in a corporate or high-tech environment preferred.

- Must be proficient and comfortable using Google Calendar, Google Sheets, Jira, and Slack for scheduling, communication, and task management.

- Basic experience performing non-electrical fixture maintenance, including replacing light bulbs, ceiling tiles, and worn or damaged signage, is preferred.

- Demonstrated ability to safely adjust door closers, tighten door hardware, and complete minor facility repairs with attention to detail and minimal supervision.

- Familiarity with routine facility upkeep tasks and the ability to maintain a clean, safe, and professional environment through timely completion of basic maintenance activities.

- Strong attention to detail and ability to follow instructions with minimal supervision.

- Professional demeanor with excellent communication and customer service skills.

- Ability to handle confidential information with discretion and integrity.

- Flexible and adaptable in a fast-changing environment.

- Experience supporting events for high-profile or corporate clients.

- Basic understanding of workplace safety and ergonomic setups.

- Familiarity with ticketing/work order systems.

- Fast-paced, client-facing environment requiring professionalism at all times.

- S trong attention to detail with the ability to maintain accurate records, including compliance documentation.

- S trong organizational and analytical skills; strong problem-solving ability.

- A bility to multitask in a fast-paced work environment.

- A bility to work in a team-oriented environment, always maintain a positive attitude, and be able to assist the team/department to complete goals.

- A bility to react quickly and appropriately under pressure in emergency situations with professionalism.

- A  strong commitment to delivering exceptional customer service and enhancing customer experience.

Job Requirements:

- 1 -  3 years of experience in facilities support, event setup, or workplace services.

- Regular attendance and/or physical presence at the job site.

- Must be 18 years of age.

- High school diploma/GED required OR equivalent work experience in leiu of.

- Must be able to read, write, and speak English sufficiently to communicate clearly with employees, visitors, delivery partners, supervisors, and coworkers, and to accurately complete system-based documentation and follow written procedures.

- Must be able to operate hand tools appropriate to the application.

- Ability to move, lift, carry, pull, or push heavy objects or materials.

- Lift up to 25 pounds unassisted.

- Extensive use of hands, reaching over and bending.

- Ability to stand for long periods, bend, stoop, kneel, and perform repetitive tasks.

- Work in varying temperature environments (internal and external parts of the building).

- May  require early mornings, evenings, or occasional weekend support based on event schedules.

PLEASE NOTE:  Due to the cyclical nature of the industry, team members are required to work varying shifts and schedules, including nights, weekends, and holidays, which reflect the Company's operating requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Changes may be made with or without prior notice. Service By Medallion ("the Company") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Service By Medallion is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Service By Medallion are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Service By Medallion will not tolerate discrimination or harassment based on any of these characteristics.

Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.