Salesforce Administrator

Salesforce Administrator

Do you want to LOVE where you work?

Jacoby & Meyers is the pre-eminent law firm protecting consumers since 1972. We are currently seeking a smart and determined Salesforce Administrator to join our growing team. At Jacoby & Meyers, every single employee gets to make an impact. Our values guide the way we work with each other. It's a culture where you have the freedom to experiment and push your talents as far as they can go.

** Must reside in in the U.S. **

Job Title : Salesforce Administrator

Type of Position: Full time

Location: Remote

Pay: $90k - $150k

J ob Description :

Core duties and responsibilities include the following. Other duties may be assigned.

Objective:

- Administer, configure, and maintain the Salesforce platform to support daily business operations.
- Partner with business stakeholders to gather requirements and implement scalable, declarative Salesforce solutions.
- Optimize business processes through automation, system enhancements, and continuous platform improvements.
- Manage user access, security, data integrity, and system performance to ensure a secure and reliable Salesforce environment.
- Support end users by troubleshooting issues, providing training, and promoting adoption of Salesforce best practices .
- Collaborate with cross-functional teams to ensure Salesforce aligns with evolving business needs and organizational goals.
- Maintain system documentation and ensure compliance with Salesforce governance and security standards.

Your Tasks:

- Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, formulas, and Lightning App Builder.
- Build, maintain, and optimize Salesforce Flows, approval processes, and other automation to improve business efficiency.
- Manage user accounts, roles, profiles, permission sets, sharing rules, and security settings.
- Create and maintain reports, dashboards, and list views to support business reporting and decision-making.
- Troubleshoot and resolve Salesforce issues related to configuration, automation, data quality, user access, and system functionality.
- Collaborate with business stakeholders to gather requirements and recommend scalable Salesforce solutions.
- Support Salesforce integrations by coordinating with technical teams and assisting with testing and issue resolution.
- Perform data imports, exports, cleansing, and deduplication to maintain data integrity.
- Develop and maintain system documentation, including user guides, process documentation, configuration records, and release notes.
- Conduct user training and provide ongoing support to promote Salesforce adoption and best practices.
- Test new Salesforce releases and enhancements, coordinate user acceptance testing (UAT), and assist with change management activities.
- Stay current on Salesforce features, releases, and industry best practices, recommending improvements to maximize platform capabilities.

Q ualifications :

- Bachelor's degree in Information Systems , Computer Science, Business, or a related field, or equivalent work experience.
- 3–5 years of experience administering Salesforce in a business environment or as a consultant .
- Strong understanding of Salesforce architecture, including standard and custom objects, security model , profiles, permission sets, record types, and page layouts.
- Experience building and maintaining Salesforce Flows and other declarative automation tools.
- Experience with reports, dashboards, and data management tools such as Data Loader or Data Import Wizard.
- Familiarity with Salesforce Lightning Experience and Lightning App Builder.
- Experience supporting Salesforce integrations and understanding of REST APIs and data synchronization concepts.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Skills and Qualifications:

- Salesforce Certified Administrator (required or strongly preferred).
- Salesforce Advanced Administrator certification.
- Salesforce Business Analyst or Platform App Builder certification.
- Experience with Sales Cloud and/or Service Cloud.
- Experience with data migration, cleansing, and governance.
- Familiarity with DevOps tools, sandbox management, and change deployment processes.
- Basic understanding of SOQL, Apex, or Salesforce development concepts to effectively collaborate with developers.
- Experience working in Agile project environments.

What We Offer:

- Flexible Schedules
- Medical, Dental, Vision and Pet Insurance
- 401(k) with Company Match
- Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
- Short-term and Long-term Disability
- Employee Assistance and Travel Assistance Programs
- Paid Time Off, Paid Sick Time, Paid Holidays
- Health FSA and Dependent Care FSA
- Accident Insurance
- Commuter Transportation Incentive
- Cell Phone and Internet Stipend
- Fully-paid parking
- Learning and Development Programs
- Remote Positions

About J&M:

Jacoby & Meyers was founded in 1972 with the intention of making the legal system more accessible to the average person. Now, more than 5 0 years later, we continue to help people get the justice and compensation they deserve. Specializing in all types of accident claims, including automobile, motorcycle, bicycle, Uber/Lyft, or trucking accidents, slip and falls, dog bites, construction accidents and other wrongful conduct, the attorneys at Jacoby & Meyers have recovered over a billion dollars for their clients' personal injury and wrongful death claims caused by the negligence of a third party.

Jacoby & Meyers is an Equal Opportunity Employer .