NPI & Field Quality Engineer

Job Description

Champion the quality that people are proud to have in their homes!

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About The Role

Due to internal promotion, a rare opportunity has become available at our Dudley Park Manufacturing Plant for a qualified NPI & Field Quality Engineer.

In this role you will connect new product development with real-world product performance. You will represent Quality throughout the product development and commercial launch process, bringing the Voice of the Consumer, market data and service insights into new product projects and continuous improvement activities. The role focuses on identifying quality risks early, defining clear quality deliverables, ensuring robust product verification and validation, and driving field quality issues to effective closure. The overall goal is to deliver safe, reliable products and ensure a positive consumer experience.

You will act as a key interface between the wider Quality organisation and key stakeholders across R&D, Product Line, Manufacturing, Engineering, Product Care, Consumer Service, Sales, market organisations and plant teams. You will translate quality requirements and field insights into practical actions from the early project stages through ramp-up and across the product lifecycle.

What You’ll Do

- Act as the interface between the project team and the Quality organisation, ensuring effective alignment on project scope, quality requirements, risks, priorities and quality plans throughout the development process.
- Lead and coordinate Quality activities and deliverables for assigned new product development projects and represent the agreed Quality position at project checkpoints and other relevant project meetings.
- Collect, analyse and translate consumer, service and market insights into quality priorities and targets, product requirements and project quality objectives.
- Define and coordinate verification and validation plans covering product performance, robustness, usability and real-use conditions.
- Actively contribute to preventive quality activities, including DFMEA, PSRA, PFMEA, compliance reviews, Process Control Plans and production readiness assessments.
- Evaluate test results and quality data to verify that product and process requirements are met and support evidence-based project decisions.
- Identify product and process risks early and support the definition and implementation of effective mitigation actions.
- Build strong knowledge of the assigned products, their use, serviceability, repairability and performance in the destination market.
- Provide clear quality data and product information to the relevant teams and market organisations.
- Identify and quickly escalate early quality or safety warnings and possible quality disruption events. ·
- Lead quality reporting for the assigned product areas and turn field data into clear improvement priorities.
- Coordinate the return and technical analysis of defective products and components from the market.
- Initiate and follow root cause analysis activities, ensuring agreed actions are completed and their effectiveness is verified.
- Plan and carry out field tests and use the results to improve current products and support new product development.
- Support Consumer Service with training, troubleshooting, serviceability and repairability topics, including Service Bulletins.
- Work cross-functionally to solve quality issues and deploy effective solutions.
- Use practical quality and problem-solving tools such as 8D, FMEA, SPC and Lean methods.
- Capture lessons learned, share good practices and reuse them in future projects and Product Line quality plans.
- Keep quality documentation clear, complete and up to date, and promote common quality methods and standards across functions and plants.

Who You Are

- Strong analytical and problem-solving skills, with the ability to make sound, data-driven decisions.
- An effective communicator who collaborates well across teams and functions.
- Practical, hands-on, and accountable, with a proactive approach to getting things done.
- Customer-focused, with an interest in how products perform and are experienced in the market.
- Well-organised, with strong project management and prioritisation skills.
- Confident identifying risks, challenging constructively, and influencing decisions.
- Able to work independently while contributing to a global team environment.
- Curious, adaptable, and committed to continuous improvement.
- Comfortable working with data, quality systems, and digital tools.

Education & Skills

- University degree in Engineering or another relevant technical field, or a technical diploma supported by relevant quality experience.
- Experience in Quality, R&D, Product Development, Manufacturing or Industrial Operations
- Practical experience with quality tools, risk assessment, validation, root cause analysis and corrective actions.
- Understanding of product development and manufacturing processes.
- Knowledge of product functionality, components, possible failure modes, serviceability or field quality is an advantage.
- Experience in Cooking products or another appliance category is an advantage.

Work Rights Requirement

We are only accepting applications from candidates with unrestricted work rights in Australia, including:

- Australian Citizens or Permanent Residents of Australia
- Holders of a valid Visa with unrestricted work rights in Australia

Please note:  Applicants who require employer sponsorship or have restrictions on their working rights will not be considered for this position.

Why work for Electrolux ?

Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do.

- Join a Global Leader in Home Appliances
- Proud to be the only white goods manufacturer with a manufacturing of cooking appliances in Australia.
- Take advantage of exclusive discounts on our products for you, your family, and friends.
- We offer free onsite parking, so your day starts and ends with ease.
- Our Mentorship Program connects you with experienced leaders to support your personal and professional development.
- Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health.
- Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Find out more on www.electroluxgroup.com